Location: Etobicoke, Ontario Hybrid (2–3 days on-site)
Language: Strong written and verbal communication skills in English
Background Check Requirement: Criminal background check, credit check, and employment verification required
Salary: $55,000-$60,000 + Monthly and quarterly performance-based bonuses

About the Opportunity

Our client, a leading organization within Canada’s financial services sector, is looking for a Skip Tracing Specialist to join their growing team. This role plays a critical part in supporting recovery and collections efforts by locating hard-to-reach individuals and associated assets, directly impacting business performance and customer outcomes.

You will collaborate with internal teams and external partners to drive results, improve processes, and ensure compliance in a fast-paced, data-driven environment. This is an opportunity to contribute to a high-performing team and be part of a people-first culture that values accountability, innovation, and continuous improvement.

 

What’s In It for You

Join a workplace that prioritizes flexibility, growth, and well-being. You will benefit from a hybrid work model, strong team support, and access to ongoing learning and development opportunities. This organization fosters a culture that values collaboration, recognizes performance, and supports long-term career progression.

 

Your Responsibilities

• You’ll support the day-to-day skip tracing function, ensuring consistent execution and strong recovery outcomes

• You’ll analyze account information and use various tools and databases to locate individuals and assets

• You’ll monitor performance metrics and contribute to achieving recovery targets

• You’ll identify trends and recommend improvements to increase contact success and recovery rates

• You’ll collaborate with internal stakeholders and external vendors to support effective recovery strategies

• You’ll ensure all activities meet regulatory and compliance standards, supporting audits and reporting as needed

 

Skills and Qualifications

• 1+ years of experience in skip tracing, collections, or asset recovery

• Strong analytical, organizational, and problem-solving skills

• Ability to work with performance metrics and contribute to achieving operational targets

• Familiarity with skip tracing tools, databases, and investigative techniques is an asset

• Working knowledge of consumer protection, privacy, and collections regulations

 

Note from the Hiring Manager

We’re looking for someone who brings curiosity and a proactive mindset to the role—someone who can contribute to improving how we approach recovery and customer engagement while working collaboratively within a team.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.