JOB SUMMARY

Rail Operations manages the delivery of diesel and electric rail services, including management of the thirty-year P3 contract with the Rideau Transit Maintenance Group for the rail maintenance contract for the LRT system, ensuring safe and reliable operations that meet service standards, comply with all regulatory safety and operating requirements, and provide a safe, reliable, efficient, effective, on time, courteous and cost-effective rail service to a growing and diverse City of Ottawa. 

You are responsible for the safe operation and movement of trains on the Trillium Line including operating diesel rail vehicles in accordance with CROR (Canadian Railway Operating Rules) for light rail safety and in accordance with Transit Services’ policies and procedures for train 
operation. 

You carry out your functions and duties in a safe, courteous and efficient manner. Your responsibilities include but are not limited to customer service onboard vehicles and on the platforms, assisting with customer events and inquiries, testing vehicles, operating vehicles, special operations, recovering from on board vehicle failures of a minor nature, making customer announcements and making prudent judgement under a variety of conditions during the course of duty.

EDUCATION AND EXPERIENCE

Grade 12

All candidates must be able to successfully complete and pass the following in-house courses:

• Trillium Line Orientation
• Trillium Line Operating Rules 
• General Operating Instructions (GOI) and Special Instructions (SI)
• Canadian Railway Operating Rules (CROR)
• Radio Proficiency
• Train Control Operations 
• Diesal Rail Operator Training 
• Workplace Safety
• Customer Service
• Vehicle Systems and operation
• Revenue Service and Emergency Procedures
• On-the-Job Training and certification

Minimum of 6 months of Transit experience including transit services, transit routes, branch policies, and standard operating procedures; plus:

• Demonstrated experience with relevant customer service experience including direct contact with the public and dealing with a diverse population
• Demonstrated experience in a high-volume and high-demanding operational environment

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Light Rail Vehicle Operations
• Radio communications protocol and emergency response techniques
• Dispute resolution techniques
• Trillium Line network 
• Transit services and transit routes
• City/Branch policies and procedures affecting Transit Services, including standard operating procedures, emergency standing orders and control centre procedures
• Workplace occurrence and incident reporting
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• City of Ottawa landmarks and locations

COMPETENCIES, SKILLS AND ABILITIES

• Ability to pass medical testing at time of hire and on an on-going basis (Railway Medical Rules for Positions Critical to Safe Railway Operations)
• Ability to work and maintain professional composure while under stress and pressure
• Ability to maintain a high performance level of dependability, reliability and safety
• Learn to operate a light rail vehicle in a safe manner
• Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement
• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Persuasive and tactful with excellent interpersonal and oral communication skills
• Basic understanding of and ability to use computers
• Able to multi-task, solve problems and make decisions
• Able to remain calm in stressful situations
• Able to exercise sound judgement
• Able to work with minimum direct supervision and in a team environment
• Applicants must be able to meet the physical requirements of the job including but not limited to:
  • Ability to sit for long periods of time in the driver's seat 
  • Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time
  • Constant twisting and neck rotation of different ranges to check mirrors, equipment, etc.
  • Ability to perform required pre and post trip inspections, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
  • Ability to use a radio and microphone and to communicate effectively
  • Ability to call out stops as required
  • Ability to read and understand trip dockets
  • Ability to react and deal with emergency situations as they arise
  • Constant gripping, pulling and pushing to manipulate control
  • Ability to walk on track surfaces including uneven group, enter/exit the vehicle from track level, and support emergency activity at track level as required.
  • Ability to perform required pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
• Able to project a positive and professional image at all times, through personal appearance and conduct
• Able to act independently
• Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc.
• Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers' transit needs
• Conducts self in an appropriate manner as a representative of Transit Services, uses sound judgement at all times, works safely on the job, respects co-workers and assures the quality of services to all customers both internal and external