Role Responsibilities

Are you interested in working within a client-focused team involved in filing compliance and collection of monies? As a Compliance Officer (Tax Collections), you will manage a caseload of files, contact clients to clarify requirements, negotiate payment and filing arrangements, proceed with legal actions as required, and document decisions. 

Your day-to-day work will include:

• Contacting taxpayers and debtors to discuss outstanding balances, negotiate payment or filing arrangements, and explain obligations.
• Reviewing and analyzing information to assess a taxpayer’s or debtor’s situation, including basic review of accounting and financial records.
• Recommending and taking enforcement action where appropriate, including legal actions to ensure filing and payment of outstanding balances.
• Maintaining accurate case files including correspondence, file notes, and records of discussions to document and justify actions taken.
• Educating clients on their requirements and obligations to file and/or pay, and promoting electronic filing and payment options.
• Responding to inquiries from taxpayers, debtors, employers, accountants, and their representatives on account status and next steps.

We will train you on Alberta programs, internal systems, and procedures. The successful candidate will have strong communication skills, sound judgment, excellent ability to organize and a willingness to learn.

Candidate Qualities We Value

• Negotiation & conflict resolution: respectful assertiveness, ability to influence outcomes, and de-escalation skills.
• Organization & case management: ability to manage competing priorities, deadlines, and follow-ups.
• Written communication: ability to create clear and complete file notes/correspondence and document decisions accurately.
• Analytical judgement: ability to assess information, ask strong diagnostic questions, and choose appropriate next steps.
• Professionalism & integrity: discretion with confidential information and consistent decision-making.
• Adaptability: resilience and effectiveness in a changing, deadline-driven environment.

We encourage applications from candidates with recent transferable experience. You may be a strong fit even without tax collections experience if you have recent experience in areas such as: 

• accounts receivable
• banking or credit
• insurance claims
• client service escalations
• dispute resolution, enforcement or regulatory compliance
• call-centre resolution roles
• case management environments, employment standards or labour enforcement, or
• audit and investigative analysis.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The following competencies are essential for the position:

•  Agility: You demonstrate the ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• Build Collaborative Environments: You demonstrate that you genuinely value and respect different viewpoints and expertise and are willing to learn from others.
• Creative Problem Solving: You are willing to explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.
• Drive for Results: You take past experiences into consideration when making plans and adjust those plans based on past learnings.
• Develop self and others: You contribute to team learning by sharing information, knowledge, and experiences even when not asked.
• Systems Thinking: You seek information and analyze long-term outcomes. Focus on the goals and values in addition to the process.

Qualifications

Two-year diploma in a related field; or equivalent education/experience as described below.

Equivalency:

Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of directly related experience; or
• 1 year directly related experience for 1 year of education.

Preference will be given to candidates with experience in a collections and/or tax administration environment.

Assets include:

• Experience working in complex program administration.
• Experience working in a collections environment.
• Knowledge of Federal and Provincial Corporate and Commodity Tax Legislation.
• Ability to interpret supporting documentation (including financial statements) and make decisions.
• Experience using Microsoft Office Suite of applications (Outlook, Word and Excel) is also required.

Applicants are required to provide a cover letter including: a summary that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies. 
Please provide specific examples showing how your previous experience demonstrates the candidate qualities we value, and describe how that experience has prepared you to succeed in this role.

Applications missing a cover letter will not be considered.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This position is a full-time permanent opportunity. This job requisition will be used to hire multiple positions.

Position working 36.25 hours per week, Monday to Friday in-office. 

Location: Terrace Building, Edmonton, AB

• Final candidates will be required to undergo a security screening.
• Final candidates will be required to undergo a credit check.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.