Role Responsibilities

Power the technology backbone of government, driving secure, high-impact infrastructure that enables services used by millions every day.

The Technical Services Unit delivers and evolves the Government of Alberta’s core IT infrastructure and shared services across a hybrid environment (on-premises and cloud), supporting secure, reliable access to critical systems across ministries.

Reporting to the Team Lead, Server Operations, this role designs, implements, and supports enterprise server infrastructure and IMT services. You’ll apply IT service management best practices to solve complex challenges, contribute to high-impact, cross-government initiatives, and ensure the stability and performance of critical systems.

Working both independently and as part of a collaborative team, you’ll bring innovative thinking to continuously improve technologies and processes, with opportunities to guide junior team members. This role requires security clearance and participation in on-call support as needed.

Responsibilities:
Some of the responsibilities of this position include but are not limited to:

• Deliver and support core IT services by maintaining infrastructure, managing changes, prioritizing work, and proactively addressing risks.
• Provide technical support and continuous improvement for applications, including maintenance, upgrades, troubleshooting, and user support.
• Collaborate with clients, vendors, and internal teams to resolve issues, enhance services, and ensure high customer satisfaction.
• Contribute to projects by supporting planning, implementation, testing, and adoption of new technologies and solutions.
• Maintain documentation, reporting, and technical knowledge while staying current with emerging infrastructure and cloud technologies.

To be successful in this position, you will demonstrate:

• Knowledge of Government IT policies and legislation and an understanding of its application on related assignments.
• Understanding of project management concepts and processes.
• The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints.
• Strong communication skills to explain IT concepts, consult with stakeholders and provide guidance.
• Strong organizational skills.

Future-Focused Skills Matter
While prior AI experience is not required, we’re seeking candidates with a strong interest in emerging technologies and a drive to improve and automate IT services. The ideal candidate is curious, adaptable, and eager to leverage modern tools to enhance performance, streamline processes, and support data-driven insights.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Required:

• University degree in a related field such as Computer Science, Information Technology.
• 2 years of related experience in  IT server operations for an enterprise organization.

Equivalencies: Equivalencies are considered:  

• A related two-year diploma in related discipline from a recognized post-secondary institution and four (4) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and five (5) years of related experience.

Assets:

• Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
• Knowledge of Government IT policies and legislation and an understanding of its application on related assignments/projects.
• Understanding of project management concepts and processes.
• Formal training in Microsoft Windows OS (2016-2022), Azure Cloud Services, AWS Cloud Services and Power-Shell scripting is required.
• Knowledge and understanding of technologies employed, such as Hardware Systems (HPE / CISCO), Configuration Management (Endpoint Manager), Virtualization (VMware/Hyper-V) and Infrastructure as Code (Terraform/Ansible) experience and training would be an asset.
• A general understanding of IT policies and programs, CIS Security Controls and ITIL Practices.
• The ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
• Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.
• Strong organizational skills.

(Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent full-time position.
Hours of Work:  36.25 hours per week
Location:  Greater Calgary area (Remote)

This position is eligible for remote work. You must reside in Greater Calgary Area, Alberta to work remotely for this position. 

This position requires occasional travel to data centres in Calgary area.

Final candidates will be required to undergo enhanced security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies. 

This competition may be used to fill future vacancies, across the Government of Alberta, at   the same or lower classification level. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs