Location: Remote in Ontario.
Language: Bilingual, strong written and spoken communication in English and French
Duration:12 month contract, with potential for extension.
Background Check Requirement: Credit and criminal background check required
Pay Rate: $23.08/hour.
Hours: Monday to Friday 8:30am-5pmEST

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About the Opportunity

This is an opportunity to join a well-established organization in the financial services space that plays a key role in supporting accessible mobility solutions across Canada. As an Bilingual Operations Support Representative, you will contribute to essential back-office functions that directly impact customer experience and operational efficiency.

You will collaborate with teams across customer advocacy, collections, and lease-end operations, ensuring processes run smoothly and accurately. Your attention to detail and commitment to service will help support customers through important financial and administrative milestones.

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What’s in it for You

You will join a collaborative, people-first environment where your contributions are valued and recognized. This role offers the chance to build hands-on experience in financial services operations while working remotely in a supportive and structured setting.

Expect a workplace that values accuracy, accountability, and continuous learning, with opportunities to strengthen your administrative and customer support expertise.

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Your Responsibilities

• You’ll process inbound and outbound documentation, including lien letters, release letters, and customer correspondence
• In this role, you’ll prepare and send repossession notices and support auction documentation for vehicle sales
• You’ll manage total loss files, including proofs of claim and follow-ups for bankruptcy-related documentation
• You’ll ensure lease and retail contracts are properly registered under provincial PPSA requirements
• You’ll support lease transfers, refinancing documentation, and related contract updates
• You’ll assist with insurance processing, including cancellations and related administrative tasks

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Skills and Qualifications

• 1 to 3 years of administrative or operations support experience
• Bilingual in English and French, with strong written and verbal communication skills
• High school diploma required, post-secondary education considered an asset
• Strong attention to detail and ability to manage documentation accurately
• Ability to handle sensitive information with professionalism and discretion
• Organized, reliable, and able to manage multiple tasks in a fast-paced environment

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.