We are seeking a Technology Controls Analyst to support our first‑line technology risk management programs. In this role, you will help identify, assess, and monitor technology and cybersecurity risks, ensuring controls are effective and aligned with regulatory and internal requirements.

You’ll work closely with cybersecurity, IT, and operations teams, gain hands‑on experience with enterprise‑scale risk and control programs, and build a strong foundation for a long‑term career in technology risk, cybersecurity governance, or compliance.

Position Responsibilities:

• Support cybersecurity and technology risk activities within first‑line risk management programs, aligned with regulatory requirements and internal standards.

• Coordinate and execute inherent risk assessments, process risk and control assessments, and technology controls testing.

• Partner with IT and operations teams to ensure technology risks and controls are clearly identified, documented, and monitored.

• Support Risk & Control Self‑Assessments (RCSAs) and Process Criticality & Inherent Risk Assessments (PCIRAs) for technology‑enabled processes.

• Develop and maintain technology process flows, narratives, and risk scenarios.

• Coordinate evidence gathering to support technology controls testing and regulatory activities.

• Assist with the review of third‑party SOC 1 (Service Organization Control) reports and assessment of related user/entity controls.

• Lead assigned projects or workstreams with growing autonomy while collaborating closely with experienced risk and cybersecurity partners.

• Apply strong analytical judgment to interpret risk information, validate results, and recommend practical improvements.

• Act as a subject‑matter resource within your area, sharing knowledge and contributing to team effectiveness.

• Coordinate activities for small initiatives while contributing to broader team objectives.

Required Qualifications:

• Minimum 2+ years of experience in technology risk, cybersecurity risk, IT controls, audit, or compliance.

• Experience supporting risk and control assessments, compliance reviews, or control testing activities.

• Foundational knowledge of IT systems, networks, and security concepts.

• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint).

Preferred Qualifications:

• Familiarity with risk and control frameworks such as NIST CSF, ISO 27001, or CIS Controls.

• Exposure to SOC reporting, third‑party risk, or regulatory compliance activities.

• Adaptable and comfortable shifting priorities in a collaborative, fast‑moving environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.