Position Type:
Permanent*
Closing date:
2026-04-28*
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
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Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
Nature and Scope:
Reporting to the Manager of Provincial Joint Operations, the incumbent provides program development and operational support to the Emergency Preparedness and Special Operations (EPSO) team. The incumbent works with internal and external stakeholders to develop, implement, and maintain Special Operations programs across the province. The incumbent identifies opportunities for program growth and expansion while ensuring existing operations meet or exceed patient/customer service standards and employee safety expectations. The incumbent also supports EMC staff by promoting safe work practices and coordinating specialized organizational resources.
In addition, the incumbent takes directions from the Manager of Joint Operations and works in collaboration with that role to keep EPSO operations fully functional and also serves as a key resource to support EMC safety and workplace health initiatives (EHS/OHS), as assigned.
Key functions include supervising EPSO staff; liaising with internal and external partners; coordinating special events; supporting staff development; and providing coverage for the Manager of Provincial Joint Operations during absences.
As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Duties and Responsibilities:
Leadership
Lead and supervise EPSO staff in their development.
Recruit, select, hire, and support the onboarding of new EPSO staff, as required.
Engage staff in a continuous performance management process.
Advise the Manager of Provincial Joint Operations on staffing issues related to EPSO.
Advise the Manager of Provincial Joint Operations on issues related to special events and external partners.
Perform Joint Operations Supervisor duties when necessary.
Assist with scheduling Joint Operations Supervisors, Specialty teams, and regular Operations when necessary.
Lead and supervise large groups of inter-professional responders at major events.
Perform the Operations Lead role, as required.
Program Development and Management:
Provide operational program support to Emergency Preparedness and Special Operations.
Work with the Systems Support Divisions to procure and maintain the equipment and resources required for Special Operations.
Participate in, and endorse, research.
Oversee and maintain EPSO program staffing and scheduling.
Assist with scheduling and supervision of all specialty teams when necessary
Provide strong supervisory leadership, including mentoring, coaching, and developing team members to achieve high performance in both clinical and operational settings.
Assist with the development of specialty program training, as required.
Model exemplary leadership by demonstrating integrity, resilience, and the ability to make timely decisions under pressure while fostering a positive, accountable, and collaborative team culture.
Collaboration and Engagement:
Interface with District Operations Supervisors and Regional Managers on matters that link ground Operations and EPSO.
Work in collaboration with the Operations Management Team when necessary.
Liaise with internal partners to ensure all safety needs are managed in the province.
Investigation and Risk Management:
Investigate and assist in resolving assigned Safety Inquiries (Internal and External) and investigations, in collaboration with Risk Management and the issues management process.
Work with the safety operations program and leadership team to promote a culture of safety.
Working Conditions:
This position may involve physically demanding work and irregular schedules, including shift work and extended overtime as required. The work environment can vary from indoor to outdoor settings and may include exposure to extreme weather and hazards such as dust, pollutants, and noise. The role may require wearing protective equipment for extended periods and operating vehicles for long durations. Physical demands may include lifting and moving equipment and patients, prolonged driving, and tasks requiring moderate physical effort (e.g., climbing, balancing, stooping, kneeling, and running). The role also requires the ability to perceive colours, sounds, odors, depth, texture, and visual cues.
Travel throughout the province is a requirement for this role.
Ability to function effectively while wearing full PPE or tactical gear for prolonged periods and to operate in confined spaces or austere environments as required for EPSO responses.
Qualification and Requirements:
Education/Experience:
Graduate from high school
Minimum five (5) years’ experience working as a paramedic.
Five (5) years or more in a progressively responsible leadership position
Experience with WHMIS, dangerous goods, first aid and CPR.
Working knowledge of all Canadian OH&S legislation, applicable CSA Standards, etc.
Demonstrated experience providing advanced clinical care in high-acuity or special operations environments (e.g., mass gatherings, tactical responses, HAZMAT, or prolonged field care).
Demonstrated experience leading teams during high-pressure or large-scale operations, such as mass gatherings, special events, or multi-agency responses.
Knowledge of appropriate government legislation and policies as they relate to health and safety and the environment.
Asset
University degree
Experience in EPSO and Safety programs
Certifications:
Registered, and maintained registration, with NSRoP as a PCP or higher Paramedic.
Have a valid Nova Scotia Motor Vehicle Class 4 driver’s license.
ICS 200 certificate (Required)
Asset
ICS 300 or higher.
Basic HAZMAT Life Support training.
An ATV drivers’ certificate, or willingness to attain.
ACP license.
Instructor certification in one or more of the following: ACLS, PALS/PEPP, ITLS/PHTLS, AMLS, or equivalent (or willingness to obtain).
Knowledge & Skills:
The fundamental supervisory skills required include demonstrated leadership, planning, organizing, directing, and motivating staff.
Possess a fundamental understanding of occupational health and safety and the EPSO program and EMC response plans designed to mitigate risk and improve safe work practices.
Able to exercise independent judgment and problem solving independently.
Basic understanding of budget monitoring, resource allocation, and operational planning for specialty teams.
Effective written, oral, and presentation skills
Displays an overall aptitude for negotiation and dispute resolution skills.
Exercises a significant degree of discretion in the decision-making process.
Strong advanced clinical knowledge and skills, including assessment, advanced airway management, pharmacology, cardiac monitoring, trauma care, and pediatric emergencies; ability to maintain clinical currency and provide real-time clinical guidance during operations.
A strong understanding of OHS legislation and regulations.
Displays a significant aptitude for planning and managing large operational responses.
A strong understanding of the response capacity of the EHS organization and peer agencies
Demonstrated commitment to service provision, continuous learning and professional development required.
Demonstrated ability to work independently as well as collaboratively and effectively with others required.
Demonstrated effectiveness in team building, and clinical practice, conflict management and relationship building.
Asset
A strong knowledge of CBRNE and response capabilities, basic certification
Language:
Fluency in English Language.
Apply for this opportunity by submitting your cover letter and resume through the online posting process on Workday.
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Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
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Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: