Job Information
Job Title: Consumer Mediation Officer
Job Requisition ID: 82360
Ministry: Affordability and Utilities
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: April 21, 2026
Classification: Program Services 1
Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375/year)
The Ministry of Affordability and Utilities leads and coordinates government’s ongoing efforts to make everyday life more affordable, manages and develops policy for the development of the province's utilities sector and oversees a reliable and affordable electricity system for Albertans.
To learn more about Affordability and Utilities, follow this link: https://www.alberta.ca/affordability-and-utilities.The Utilities Consumer Advocate's mandate is to educate, advocate and mediate for Alberta's residential, farm and small business electricity and natural gas consumers.
Reporting to the Team Lead, the Consumer Mediation Officer is responsible for representing and protecting the interests of Alberta's utility consumers in their dealings with government, regulators and utility companies using the utmost expert customer service skills. They will be responsible for the delivery of high-quality customer service, advice and information for client inquiries regarding natural gas and electricity retailers. They will provide basic, unbiased, answers that are easily understood by Albertans and provide information and knowledge to allow Albertans to make utility choices that work best for them. To resolve issues, the Consumer Mediation Officer may redirect callers to the appropriate ministry, agency or retailer. At all times the individual is required to keep up to date with the current legislation, policies and procedures as they relate to the UCA thereby maintaining a high level of quality service.
Additional Responsibilities include:
Consumer Support & Mediation
Information Management & Reporting
Collaboration, Consultation & Continuous Improvement
Stakeholder Engagement & Regulatory Support
Independent Decision‑Making & Professional Judgment
Please click on this link to view the job description for this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you understanding competencies:
Creative Problem Solving: The industry can change quickly and in response to media and public influence. The agent must have the ability to respond to in new ways to a variety of questions and consumer types.
Systems Thinking: Consumers are often confused or angry about how the system works. Agent needs to be able to explain how the different parts of government work together to form answers. They also need to know where to redirect people within government for concerns outside of the department mandate.
Drive for Results: Constantly striving to have positive outcomes, even in challenging scenarios, so the majority of Albertans will continue to utilize the UCA services.
Two-year diploma in a related field; no experience required; or equivalent as described below.
Equivalency: Directly related education or experience considered on the basis of:
Required Experience:
Assets:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Hours of Work:
Term of Employment:
Location:
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
Cover letter is Preferred.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA have to offer to prospective employees:
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Christie-Anne Silverthorn at Christie-Anne.Silverthorn@gov.ab.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Join us in shaping Alberta's future. As the Government of Alberta, we are committed to creating a stronger province for generations to come. The Alberta Public Service works to deliver a vast array of programs and services to meet the needs of Albertans.
With a diverse range of rewarding employment opportunities, we foster an environment that promotes continuous learning and career growth. As one of the largest employers in Alberta, our team is driven by values of respect, accountability, integrity, and excellence. Together, we share a common vision of building a stronger province, making a positive and lasting difference in the lives of Albertans.