Location: Ottawa, ON, On-site (5 days per week)
Language: Strong written and spoken English communication required
Duration: 2–3 month contract, with potential for extension

About the Opportunity
Our client, a global organization operating across multiple regions and industries, is seeking a hands-on IT Help Desk Analyst to support on-site technical operations at their Ottawa location. This role is critical in ensuring seamless day-to-day IT support while contributing to ongoing hardware upgrades and system improvements.

You’ll work closely with a distributed IT team, supporting both end users and Level 1 service desk teams. This is a highly practical, people-facing role where your ability to take initiative, communicate clearly, and deliver strong customer service will directly impact operational efficiency and user experience.

What’s in it for You
This is an opportunity to step into a high-impact, on-site role where your work will be immediately visible and valued. You’ll gain hands-on experience with hardware deployment, system upgrades, and enterprise IT support, all within a collaborative and supportive environment. Training and onboarding will be provided directly by leadership to set you up for success.

Your Responsibilities

• You’ll provide Level 2 technical support, assisting both end users and the Level 1 service desk team with escalated issues
• In this role, you’ll handle hands-on tasks such as imaging devices, deploying equipment, and configuring workstations for new hires
• You’ll support ongoing hardware refresh initiatives, including upgrading and replacing legacy systems
• You’ll troubleshoot hardware, software, and peripheral issues in a timely and customer-focused manner
• You’ll ensure on-site IT operations run smoothly, stepping in to resolve issues quickly and efficiently

Skills and Qualifications

• 2+ years of experience in Level 2 IT support or a similar hands-on technical role
• Strong experience with device imaging, hardware deployment, and desktop support
• Proven ability to troubleshoot and resolve technical issues independently
• Strong communication skills with a customer-first mindset
• Ability to take initiative and work in a fast-paced, on-site environment
• Previous experience mentoring or supporting junior team members is an asset

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.