As a Product Manager within the Offers Domain, you will be responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer/business needs over the product-market lifecycle. You will own the go-to-market plan by working closely with Marketing and UX Research, and account for all functional and non-functional requirements of your stakeholders, while tracking the leading indicators (metrics). You will collaborate with a wide range of people to identify and define customer needs, understand the solution context, support the roadmap, and develop the features required to meet these needs.

Reporting to the Director of Product, Offers, the Product Manager for Offers is responsible for helping drive our many Offers initiatives including Card Linked Offers and Air Miles Shops. They will work closely with our Marketing, Operations, Design, and Technology teams to identify the requirements for the next features and enhancements. Key KPIs for the Offers Domain include Offer Engagement, Offer Usage, and Net Promoter Scores.
 

Responsibilities:

Offers are at the core of how collectors engage with the Air Miles Rewards Program, putting this portfolio at the heart of driving engagement, influencing behaviour, delivering value, and showcasing relevancy and personalization.

• Champion collector needs: Leverage market insights, UX research, analytics, and continuous discovery to deeply understand and advocate for collector

• Own end‑to‑end product completeness: Ensure the product is “whole” from a collector perspective by thoughtfully incorporating requirements from compliance, legal, finance, care, analytics, and other internal stakeholders.

• Define and communicate product vision and roadmap: Develop and clearly articulate the product vision, roadmap, and feature set; partner with Solution Architects and Engineering to define and maintain Nonfunctional Requirements (NFRs) that meet quality, performance, and compliance standards.

• Manage and prioritize initiatives: Own the product roadmap by prioritizing work, sequencing features, and ensuring a steady flow of work from discovery to ready for development

• Lead planning and enable delivery readiness: Present product vision, milestones, and priorities during quarterly planning, and collaborate with Engineering to sequence enabler and architectural work that supports future functionality.

• Drive alignment and go‑to‑market success: Build strong, trusted cross‑functional relationships and lead product messaging to align teams and create excitement for new and enhanced experiences.

Qualifications:

• You bring 3-5 years of experience in product management, digital experiences, loyalty, or a related technology field

• You have tangible examples of delivering digital or transactional experiences that drive user engagement and business value

• Your product fundamentals are rock-solid: user & problem understanding, clear communication, and passion

• Experience in mobile app product development, personalization platforms, and/or ecommerce ecosystems is a major asset  

• Experience in the loyalty space isn’t essential, but it’s a big plus 

• You can create a high-level initiative plan and turn it into clear business requirements, and know how to sequence the work to maximize value for users

• You’re detail-oriented and understand the value of prioritization, so handling multiple priorities in a fast-paced environment is a snap

• You can think strategically and execute methodically, and switching between the two comes naturally

• You’re driven by the idea of building relationships with stakeholders and inspiring confidence across multiple teams

• You know what it takes to turn complex data into digestible, straight-forward narratives

• You take pride in owning a product, and are ready roll up your sleeves to get things done You’re familiar with Agile methodologies and ways of working

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.