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Product Quality & Recovery Manager

IKEA

North York, CA

Product Quality & Recovery Manager

IKEA

North York, CA
 
Salary: $58,960
 

Job Description

  • Job ID: 337262

  • Date posted: 10/04/2026

  • What you'll need to have

    • Minimum 5 years of related experience
    • Minimum 1 year of managerial experience

    A day in your life with us

    • Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first, whilst also securing engagement and succession.
    • Ensure understanding and optimal usage of common working methods, processes and tools related to Product quality & safety and recovery processes across the unit.
    • Lead the establishment of efficient and effective ways of working in the Customer Meeting Point related to product quality and compliance, ensuring the unit works proactively with improving customers product experience by preventing any sales stopped, defect or recalled products from reaching our customers.
    • Establish the pre-requisites to deliver a great commercial shopping experience in the As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of reverse flow products, whilst leading and promoting IKEA's positive commitments to sustainability and circularity.
    • Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.

    About this work area

    From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Product Quality & Recovery Manager I
    The starting rate/ salary for this position ranges from 58,960 CAD to 81,070 CAD and will be based on relevant work experience.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

ikeahalifax.jobs.ca@ikea.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About IKEA

Why work with us?

Because a job with us is so much more than a job. Come work with us and you’ll be part of a team that values you for who you are. A huge, welcoming team working to make a positive impact on millions of people around the world and where we all grow together. With our “happy rebel” spirit we challenge conventions and drive positive changes in our industry and sometimes even in the world. We are restless doers, driven by curiosity, enthusiasm and a desire to create a better everyday life for the many people.

What’s it like being an IKEA co-worker? There are over 200,000 IKEA co-workers worldwide. We value our IKEA culture, togetherness and being part of a high-performing team. Our shared values and culture is a large part of what makes IKEA unique, both as a brand and a workplace. Visit any IKEA unit anywhere in the world and you’ll find co-workers putting their shared IKEA values into practice.

Your IKEA journey can take you in any direction Helping our customers create a better everyday life at home requires a large team with many different jobs. With such a wide variety of jobs we’re confident that you’ll find at least one that interests you.

Please scroll through the following list, apply to the available job(s) that interest you the most and potentially begin an exciting career journey with IKEA.