Supports the organization’s growth objectives by enhancing profitability, market share and loyalty of the assigned branch / market with a focus on recruitment, operational and sales compliance, and professional development of branch staff. Works collaboratively within the branch, BMO partners and the community to build relationships and deliver the desired customer experience.
• Build, maintain and leverage a network of internal and external referral sources to drive business growth and connect clients with appropriate partners.
• Support the development and execution of the annual business planning and goal‑setting process.
• Contribute to the achievement of growth, profitability, assets under management and market performance targets.
• Provide insights, independent analysis and recommendations to support strategic decision‑making.
• Advise senior leaders on market strategy, business priorities and key initiatives.
• Monitor local market economic conditions, competitive dynamics and industry best practices to identify opportunities and risks.
• Allocate and manage resources effectively to deliver strategic initiatives and achieve business and financial objectives.
• Contribute to business prioritization and the sequencing of strategic execution.
• Act as a trusted advisor to leadership on complex business decisions.
• Apply strong strategic judgment to navigate ambiguous, complex or non‑routine situations.
• Operate across the operating group or enterprise as a subject‑matter expert supporting senior leadership and stakeholders.
• Champion a client‑first culture by modeling high standards of customer service.
• Enhance the sales process and client experience through performance analysis, gap identification and implementation of best practices.
• Provide ongoing technical support to teams and resolve escalated client issues as required.
• Ensure disciplined operational execution to deliver accurate, timely and high‑quality service.
• Oversee the implementation of operational programs and adjust deployment to ensure consistency and quality outcomes.
• Lead the training, coaching and development of sales and service teams in alignment with business strategy.
• Attract, recruit and retain top talent for sales and service roles.
• Identify business and capability gaps and design targeted training tools and programs.
• Support employee development, succession planning and sustained team performance.
• Provide coaching and follow‑up resulting from audits, compliance reviews and performance assessments.
• Lead change management initiatives, including readiness assessment, planning, execution and sustainability.
• Develop and execute communication strategies that drive engagement and positively influence behaviours.
• Partner with cross‑functional BMO teams to ensure alignment and consistency of messaging.
• Build and maintain effective relationships with internal and external stakeholders.
• Serve as a subject‑matter expert on policies, regulatory requirements and compliance standards.
• Participate in audits and compliance reviews and ensure timely remediation and follow‑up.
• Ensure adherence to legal, regulatory, ethical and internal policy requirements.
• Safeguard Bank and client assets and protect the confidentiality of information.
• Make sound, risk‑based decisions aligned with the Bank’s risk management framework and risk appetite.
• 7+ years of relevant professional experience and a post‑secondary degree in a related field, or an equivalent combination of education and experience.
• Proven people leadership and supervisory experience.
• Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.
• Strong written and verbal communication skills.
• Excellent analytical, problem‑solving and data‑driven decision‑making capabilities.
• Demonstrated ability to influence, collaborate and operate effectively in a complex, matrixed environment.
• Comfortable working in dynamic, ambiguous and evolving environments.
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
We’re proud to be the official bank of the Canadian Defence Community – and that goes beyond supporting your financial well-being. We value the skills you’ve earned in the military, and we’re here to help as you move into the next stage of your professional life.
BMO is a top ten North American bank that provides personal and commercial banking, global markets and investment banking services to 13 million customers and clients. Founded in 1817, we’re driven by our Purpose: Boldly Grow the Good in business and life. BMO has established itself as a destination for top talent, with an employee experience that’s built on personalized career development opportunities, a performance-driven winning culture, competitive rewards and benefits, and a deepcommitment to the health and well-being of our people.
If you’re ambitious, curious, creative, and eager to make an impact, you should consider BMO as a place to build your career.
#ProudtoWork@BMO