At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
As an IM/IT Business Analyst for the Innovation Team, you will be at the forefront of driving technology innovation at CFMWS. Your role is outcome-oriented and business-driven, with a strong emphasis on client engagement and service excellence. You will collaborate closely with internal stakeholders, external partners, and vendors to understand business needs, identify opportunities for innovation, and deliver impactful solutions.
You will support the intake, prioritization, and execution of innovation initiatives, supporting the delivery of Proof of Concepts (POCs) and Proof of Value (POVs) projects. Your responsibilities include documenting business objectives, user requirements, and technical specifications, while ensuring solutions are aligned with organizational strategy and client expectations.
As a creative problem-solver, you will facilitate workshops, gather feedback, and foster strong relationships with business units to ensure that technology solutions deliver measurable value. You will champion a client-focused approach, continuously seek new ideas and adapt to changing priorities in a fast-paced environment.
Education, Certifications and Licenses
College diploma or certificate in Business Administration, Computer Engineering, Computer Science, Mathematics or a related field AND several years of experience in an IM/IT related field
Experience
In software development
In scope and change management
In technical documentation
In creating technical presentations
In application integration and delivery challenges
In a similar IM/IT environment, an asset
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
English or French Essential, Bilingual (English and French) an asset
Reading: Advanced
Writing: Functional
Oral: Advanced
Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
Retirement Planning: Group Savings Plans.
Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
Perks: Discounts through CF One Member Appreciation.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.
This temporary employment is expected to end on 31 March 2028.
As soon as possible
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
