Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
As a key member of the Quality Services team, the Rehabilitation Trainer is responsible for the design, maintenance, and delivery of training programs for the Rehabilitation unit. This role works closely with Quality Services and Rehabilitation leadership to identify training gaps through quality reviews, Team Lead and Manager feedback, and performance insights, and to develop effective solutions to address those gaps.
Key responsibilities
Identify training needs through the development of a skills matrix and other assessment tools, as required
Develop and deliver training strategies and materials for Case Management Rehabilitation Consultants
Create, maintain, and update best practices, workflow documentation, and Quality Assurance tools across all disciplines
Plan, design, research, write, and edit training manuals, user guides, policies, and related documentation
Deliver both initial onboarding training and ongoing coaching to Rehabilitation Consultants
Provide structured feedback to trainees throughout 5 weeks training program
Communicate regularly with Rehabilitation Leaders to share trainee progress and development feedback
Communicate with clients as required to provide information related to claims
Identify and escalate significant gaps or improvement opportunities in rehabilitation services to Quality Services leadership
What You Need To Succeed
University degree or college diploma, or equivalent relevant work experience
Minimum of five (5) years of experience in Disability Case Management and/or Rehabilitation Services, including experience developing and delivering training to diverse audiences
Strong working knowledge of all disciplines within Case Management Services and/or Rehabilitation Services
Highly proficient in written communication, with the ability to produce clear, concise, and well‑structured documentation
Outstanding verbal communication skills, with the ability to explain concepts clearly and provide effective guidance
Highly organized, self‑directed, and able to manage time effectively while balancing multiple priorities
Proficiency with Microsoft Office, Outlook, and SharePoint
Bilingualism (English and French) is mandatory to meet business needs
Adult learning or instructional design certification is considered a strong asset
What We Offer
By joining Medavie, you will benefit from:
A purpose driven organization dedicated to improving the well being of Canadians
A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
A flexible work environment that supports work–life balance
Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
The opportunity to play a key role in the continuous improvement of rehabilitation services, positively impacting new hires, rehabilitation employees, members, clients, and different partners
Salary grade: $82,648- $101,014 (CAD)
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: