Location: Toronto, ON (Hybrid, includes 1 required weekend shift either remote or on-site at King & Parliament)
Language: English, strong written and verbal communication required
Duration: 6-month contract with potential for extension or permanent conversion
Background Check Requirement: Criminal background check and professional references required

About the Opportunity

This is an exciting opportunity to join a fast-growing fintech organization that is redefining how Canadians engage with payments and credit. As a Customer Support Representative, you will be at the forefront of the customer experience, supporting users through thoughtful, high-quality interactions while contributing to a rapidly evolving business.

Working within a collaborative and fast-paced team, you will primarily manage email-based customer inquiries, requiring strong written communication and the ability to navigate multiple systems efficiently. This role is ideal for someone who is tech-savvy, detail-oriented, and energized by solving problems in a high-growth environment.

What’s in it for You

You will gain valuable experience within a scaling startup, where processes are continuously evolving and your contributions directly impact the customer journey. This is an environment that encourages curiosity, ownership, and innovation.

High-performing individuals will have the opportunity to grow with the organization, with potential for long-term career progression and permanent conversion as the business continues to expand.

Your Responsibilities

• You’ll respond to customer inquiries through email and CX platforms, ensuring timely, accurate, and professional communication

• In this role, you’ll troubleshoot issues, identify root causes, and provide clear and effective solutions

• You’ll manage a high volume of tickets while navigating multiple systems and tools with speed and accuracy

• You’ll contribute to internal documentation, including help articles, FAQs, and process improvements

• You’ll monitor flagged accounts and escalate complex or sensitive issues when required

• You’ll share customer insights and feedback to support ongoing product and service enhancements

Skills and Qualifications

• 1 to 3 years of customer service or support experience, ideally within retail, hospitality, or a startup environment

• Strong written communication skills, with the ability to clearly and professionally respond to customer inquiries

• High level of technical proficiency and comfort working across multiple platforms and tools

• Ability to multitask and prioritize effectively in a fast-paced, high-volume environment

• Detail-oriented with a proactive, problem-solving mindset

• Interest or exposure to fintech, payments, or technology is considered an asset

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.