Req Id: 428891
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
As a Business Analyst – Transformation, you will play a strategic role in supporting BBM’s major transformation initiatives. You will contribute to a wide range of projects including process improvements, new product and tool introductions, governance initiatives, system enhancements, and non-standard complex solutions.
Your primary responsibility is to analyze current business environments, identify opportunities for improvement, and translate business needs into clear, actionable requirements — ensuring alignment with corporate strategies and operational realities.
Business Analysis & Requirements Gathering
· Lead and manage activities across multiple transformation initiatives, including documentation updates, detailed business requirements, and functional/design specifications.
· Conduct gap analyses and recommend targeted solutions to improve efficiency and customer experience.
· Facilitate workshops and requirements-gathering sessions, bringing together the right subject-matter experts to obtain accurate, complete information.
Process & Operational Improvement
· Document current-state (CMO) and design future-state (FMO) processes using industry-standard mapping methodologies.
· Analyze business patterns (customer behaviors, sales trends, product development workflows) to support effective strategic planning.
· Translate complex operational or technical concepts into straightforward, easy-to-understand documentation for stakeholders.
Stakeholder Collaboration
· Serve as the liaison between Business Operations, IT, Engineering, and Product Management to collect requirements, validate solutions, and support system improvements.
· Influence cross-functional teams to align on solutions, manage differing viewpoints, and support successful project execution.
· Support risk identification, issue resolution, and decision-making throughout the project lifecycle.
Project Support & Delivery
· Produce high-quality documentation including business requirements, UAT plans, use cases, sequence diagrams, and scope matrices.
· Support UAT planning and execution by defining test scenarios, reviewing defects, and ensuring business readiness.
· Manage multiple concurrent projects, ensuring timelines are met in fast-paced, virtual or hybrid environments.
·University or college degree in Business, Information Technology, Computer Science, or a related discipline.
· Demonstrated experience as a Business Analyst, ideally within transformation or process-focused initiatives.
· Strong analytical and presentation skills with the ability to articulate complex concepts clearly.
· Ability to document and translate CMO/FMO workflows and create detailed process maps.
· Skilled in facilitation of requirements gathering and cross-functional collaboration.
· Strong influencing skills to drive alignment and consensus across diverse stakeholder groups.
· Proven ability to manage risks, negotiate effectively, and present a clear point of view when needed.
· Excellent organizational skills and ability to manage multiple priorities under tight deadlines.
· Proficiency with MS Office, especially Excel and PowerPoint.
· Experience with Jira & Confluence.
· Knowledge of Salesforce and NM1 is an asset.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 04/10/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
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Canada’s communications leader for 137 years, Bell continues to transform itself to provide more value to its customers and shareholders. Our goal is to be recognized by customers as Canada’s leading communications company. To achieve it, we rely on the efforts, engagement and expertise of our employees. Our 50,000+ team members are located across Canada, working in thousands of locations in urban and rural areas. Our diverse team is made up of individuals who are highly skilled in a broad range of jobs, working in an environment designed to nurture an engaged workforce and a performance-driven culture. We focus on attracting, developing, and retaining the best talent, as well as creating a positive employee experience that drives effectiveness and high performance in our evolving business environment. Through workplace wellness initiatives – including innovative mental health programs – and by celebrating diversity in the workplace, we reinforce our commitment to create an inclusive atmosphere for all team members.