• Location: Toronto, ON (Hybrid, 3 days on-site)
• Language: English, strong written and verbal communication required
• Background Check Requirement: Criminal background check required

About the Opportunity
Our client, a well-established organization within the customer experience and contact services space, is seeking a Manager, Infrastructure & Security to lead the performance, protection, and evolution of their IT environment. This is a high-impact leadership role where you will shape how infrastructure and security strategies support business growth and operational resilience.

Working closely with IT leadership and cross-functional teams, you will guide a skilled technical team while driving initiatives that enhance system reliability, strengthen security posture, and ensure compliance. This is an opportunity to make meaningful contributions to a fast-paced, service-driven environment where uptime, data protection, and scalability are critical.

What’s In It for You
• A collaborative, people-first culture that values innovation and accountability
• Opportunities to lead impactful infrastructure and security initiatives
• Exposure to modern cloud and hybrid environments
• A workplace that supports continuous learning and professional growth

Your Responsibilities
• You’ll lead the design, optimization, and management of both on-premise and cloud infrastructure environments
• You’ll oversee security protocols, ensuring systems, networks, and data are protected against evolving threats
• You’ll guide and mentor a team of technical professionals, fostering collaboration and high performance
• You’ll drive initiatives related to disaster recovery, business continuity, and system reliability
• You’ll partner with internal stakeholders to align infrastructure and security strategies with business goals
• You’ll oversee monitoring, incident response, and risk mitigation, ensuring compliance with regulatory standards

Skills and Qualifications
• 7+ years of progressive experience in IT infrastructure and security leadership roles
• Hands-on expertise with cloud platforms such as AWS and Azure, as well as virtualization technologies
• Strong experience managing on-premise environments including servers, Active Directory, DNS, and DHCP
• Deep understanding of security frameworks, firewalls, VPNs, and threat detection practices
• Experience with compliance standards such as PCI, HIPAA, or SOC frameworks
• Proven ability to lead teams and manage cross-functional initiatives
• Excellent communication and project management skills

Note from the Hiring Manager
“We’re looking for someone who can balance strategy with hands-on leadership, someone who is passionate about building secure, scalable systems while empowering their team to do their best work.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.