Manager, In-Store Communications, Customer Service & Jumpstart

Location: Calgary, AB (Hybrid, 4 days on-site)
Language: Strong written and verbal communication skills in English required, French is an asset
Duration: 20-month fixed-term maternity leave contract
Background Check Requirement: Yes

About the Opportunity

Our client, a well-established national retail organization, is seeking a Manager, In-Store Communications, Customer Service & Jumpstart to join their team. This role sits at the intersection of communications, customer experience, and community impact, playing a key part in shaping how teams connect, perform, and engage across a large retail network.

You will work closely with cross-functional stakeholders, field teams, and leadership to drive meaningful communication strategies, enhance customer satisfaction, and lead impactful fundraising initiatives. This is a highly visible role where your ability to influence, collaborate, and execute will directly impact both employee experience and business performance.

What’s in it for You

• A collaborative and performance-driven culture that values communication and transparency
• Opportunity to lead a multi-functional team and influence national retail operations
• Exposure to senior leadership and cross-functional stakeholders
• A workplace that supports professional growth, innovation, and community impact

Your Responsibilities

• You’ll lead the development and execution of in-store communication strategies that drive clarity, engagement, and brand alignment
• In this role, you’ll oversee customer service operations, optimizing processes, tools, and performance to enhance satisfaction
• You’ll analyze feedback and KPIs, translating insights into actionable improvements across communications and customer experience
• You’ll manage platforms and vendor relationships, ensuring seamless delivery of messaging and tools to field teams
• You’ll drive annual fundraising initiatives, partnering with internal teams to deliver on community impact goals

Skills and Qualifications

• 5+ years of experience in communications, customer experience, or retail environments
• Strong background in developing and executing communication strategies
• Experience working with or managing customer service or call centre functions
• Proven ability to analyze data, track KPIs, and drive performance improvements
• Excellent relationship-building and stakeholder management skills
• Experience with platforms such as Zipline or similar tools is an asset

About Canadian Tire Corporation

Canadian Tire Corporation, Limited (CTC) is one of Canada’s most trusted companies, with 90+ Owned Brands, 1,700 retail locations, and leading e-commerce and financial services. They innovate with purpose, investing in technology, products, and talent to drive the business forward. CTC offers competitive pay, benefits, learning opportunities, and mental health support. Guided by their Core Values of inclusion, innovation, outcomes, collaboration, and personal responsibility, they aim to make life in Canada better. With wide-ranging career opportunities, there is a place for you at CTC.

Commitment to Diversity, Inclusion and Belonging

CTC is committed to fostering a culture of belonging where diversity, inclusion, and equity are valued, all individuals are treated with dignity and respect, and they work together to make life in Canada better.

Accommodations

CTC is committed to inclusion and welcoming candidates from equity-seeking groups, providing accommodations throughout the application and interview process to support your needs.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.