Working closely with the VP of Underwriting and Chief Underwriter, the Director will help drive the ongoing development of existing tools such as AIDA (Artificial Intelligence Decision Algorithm) and ADAM (Anomaly Detection Adjudication Model) as well as help identify additional uses of AI tools across claims and underwriting.  

Beyond the Underwriting team, this role collaborates with the Insurance Leadership Team, Operations Leadership Team, Artificial Intelligence Team, pricing and risk functions.  

 General Accountabilities: 

With a background in insurance underwriting, actuarial or operations, bring strategic thinking to the team by providing input to business planning and direction, identifying future business opportunities, and driving the development of plans to achieve agreed upon objectives.  Establish key strategic initiatives with the leadership team and ensure focus aligns with IIC, Affinity and GB strategic priorities.  Develop and maintain a framework to implement, track and report on the initiatives. Responsible for providing updates and frequent reports to key stakeholders on the status and health of ongoing initiatives. Support Underwriting leadership team with adhoc strategic/transformational tasks and priorities. 

Job Requirements: 

• Strong problem solving skills, analytical skills & proficiency with numbers, including financial analysis.  

• Financial Services Industry experience; strong life and health insurance knowledge preferred. 

• Business Development skills: ability to think conceptually and creatively regarding solutions and opportunities 

• Collaborative approach; ability to work through others and influence change; work across teams in the organization 

• Excellent communication skills (written & oral) and advanced experience with presentation preparation  

• Ability to handle multiple tasks concurrently; strong organizational skills; ability to plan forward and manage deadlines. Attention to detail. 

• Demonstrated initiative – willing to explore and drive changes to existing processes and reports.   

Responsibilities: 

• Bring Strategic thinking to the team by providing input to business planning and direction, identifying future business opportunities, and driving the development of plans to achieve agreed upon objectives. 

• Manage monthly reporting cycle, updates for monthly business  and finance review, weekly analysis of operational effectiveness.  

• Establish key strategic initiatives with the leadership team and ensure focus aligns with IIC strategic priorities.   

• Develop and maintain a framework to implement, track and report on the initiatives Responsible for providing updates and frequent reports to key stakeholders on the status and health of ongoing initiatives. Present results to internal and external stakeholders and leadership teams. 

• Work across the operations team to identify resources required to implement strategic initiatives. 

• Support Underwriting leadership team with adhoc strategic/transformational tasks and priorities. 

• As an informal leader within the business unit, the manager is expected to help drive employee engagement 

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.