Position/Employment type:

Credit Controller/Officer

Organization/Reporting line:

Reporting to Financial controller

Place of work/Travel:

GardaWorld Lilongwe, Malawi

Contact and Cooperation:

Internally: Main cooperation with the Finance Controller/Head of Finance, Senior Management,

Externally:  Clients,

Job Summary:

The Credit Controller is responsible for maintaining strong client relationships while enforcing credit control measures that support healthy cash flow and low Days Sales Outstanding (DSO). This role requires strong reporting skills, attention to detail and the ability to manage a large and active client database in a fast-paced, high volume billing and collections environment.

Key Responsibilities:

1. Credit Management & Collections

• Manage an assigned portfolio of clients
• Proactively follow up on outstanding invoices
• Ensure timely collection of payments in line with agreed credit terms
• Escalate overdue accounts where necessary
• Maintain accurate records of collection efforts and client communications

2. DSO & Cash Flow Management

• Implement and monitor measures to maintain low DSO
• Identify slow paying trends and propose corrective actions
• Work closely with Operations and Billing to resolve client disputes promptly
• Support monthly cash flow forecasting through accurate reporting

3. Reporting & Analytics

• Prepare and analyse:
• Age analysis reports
• Overdue reports
• Collection performance reports
• Client payment trend analysis
• Provide insights on high risk accounts and recommend action plans
• Reconcile client balances and investigate variances
• Maintain accuracy of the accounts receivable ledger

4. Client Relationship Management

• Build and maintain professional relationships with assigned clients
• Communicate clearly and confidently regarding outstanding balances
• Handle client queries in a timely and professional manner
• Support and review client service delivery and liaise with operations where deficiencies in service delivery are noted
• Support contract profitability by ensuring billing and collections discipline

5. Systems & Controls

• Utilize Microsoft Dynamics NAV (Navision) or similar ERP systems
• Maintain clean and accurate client master data
• Ensure compliance with company credit control policies

• Support audit requirements relating to receivables

Authority:

As directed and delegated by Head of Finance.

Accountability:

The Credit Controller/Officer is accountable to the Head of Finance for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPI’s.

Competencies:

• Strong analytical and reporting skills
• Advanced Microsoft Excel skills (pivot tables, lookups, basic analytics)
• Excellent communication and negotiation skills
• Strong interpersonal and relationship management skills
• Ability to work under pressure and meet collection targets
• High level of integrity and attention to detail
• Strong team collaboration skills.

Qualifications & Experience:

• Bachelor’s Degree in either Accounting, Finance, Economics, Business Administration or related field
• Minimum 2–4 years experience in credit control or accounts receivable in a busy, high volume billing and collections environment
• Experience managing a large database of clients
• Strong understanding of credit management principles