Location: On-site, Downtown Toronto (Front St. East x George St)
Language: Strong written and spoken English required
Duration: 3-month contract 
Background Check Requirement: Criminal Record Check required

About the Opportunity
Altis Recruitment is partnering with a community-focused organization to support an important initiative aimed at improving access to housing and social services. This opportunity plays a key role in helping individuals who have been on waitlists for extended periods reconnect with services and ensure their information is accurate and up to date.

You will be joining a collaborative and purpose-driven team working together to make a meaningful impact. This is an opportunity to contribute to work that directly supports vulnerable populations, while gaining valuable experience in a structured, high-volume environment.

What’s In It for You
• A meaningful role where your work directly impacts individuals in the community
• A collaborative and supportive team environment
• Exposure to social services and community-based operations
• A workplace that values empathy, communication, and teamwork

Your Responsibilities
• You’ll contact individuals on an existing waitlist to confirm their current status and service needs
• You’ll update client records within internal systems, ensuring accuracy of contact details and notes
• You’ll document interactions clearly and consistently in client files
• You’ll follow established processes and workflows to manage high-volume outreach
• You’ll escalate sensitive or urgent situations based on provided guidelines

Skills and Qualifications
• 2–3 years of administrative or social services experience
• Strong communication skills with a high level of empathy and professionalism
• Experience working with CRM, EMR, or database systems
• Detail-oriented with strong organizational and time management skills
• Comfortable handling repetitive tasks and high call volumes
• Ability to maintain confidentiality and handle sensitive information

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.