26033913

Westin Ottawa & Delta Hotels by Marriott Ottawa City Centre

Ottawa, Region not found

Salary: $85,000-$90,000/year depending on experience

General Manager

TownePlace Suites By Marriott Ottawa Barrhaven

Job Details

Additional Information: This hotel is owned and operated by an independent franchisee, Opal Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000472

Salary: $85,000-$90,000/year depending on experience

Department: Property Leadership

Location: Towneplace Suites (101 Citigate Drive, Ottawa, K2J 6K7)

Division: Opal Hospitality Inc

Hours Per Week: 40

General Manager

Opal Hospitality Inc. is seeking an experienced, energetic, and hands-on General Manager to lead the opening and ongoing operations of a new TownePlace Suites property in Ottawa’s Barrhaven community opening in Spring 2026.

This role is ideal for a hospitality leader who thrives in a dynamic environment and enjoys building a team, shaping a culture, and delivering outstanding guest experiences. The General Manager will oversee all hotel operations, lead and develop the property team, drive financial performance, and ensure the hotel meets brand standards and operational excellence from day one.

What You’ll Do:

Lead and manage all hotel departments including Front Office, Housekeeping, Maintenance, and Food & Beverage.
Recruit, train, coach, and develop associates to deliver exceptional guest service.
Build a service-driven culture focused on teamwork, accountability, and guest satisfaction.
Oversee financial performance including budgeting, forecasting, payroll, and reporting.
Implement cost-control initiatives while maintaining high operational standards.
Ensure property maintenance, safety, and cleanliness meet brand and company expectations.
Monitor guest feedback and quality scores, implementing action plans to drive improvement.
Support sales, marketing, and revenue strategies to drive occupancy and revenue growth.
Build relationships with local organizations and partners to strengthen the hotel’s community presence.
Maintain regular communication and reporting with ownership and regional leadership.

About You:

Minimum 3 years of hotel management experience at the General Manager or Assistant General Manager level.
Marriott brand experience required.
New hotel opening experience preferred.
Proven ability to lead multi-department hotel operations and deliver strong financial results.
Strong leadership, communication, and analytical skills.
Experience in Food & Beverage operations is considered an asset.
Knowledge of brand standards, budgeting, forecasting, and guest satisfaction metrics.
A hands-on, people-focused leadership style that inspires and develops teams.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This company is an equal opportunity employer.

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We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

abby.johnson@marriott.com

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About Westin Ottawa & Delta Hotels by Marriott Ottawa City Centre

The Westin Ottawa & Delta Hotels by Marriott Ottawa City Centre are located in beautiful downtown Ottawa with scenic views of the Rideau Canal and Parliament, and just steps away from the ByWard Market and North America's first Pedestrian Promenade, Sparks Street! We offer a wide range of opportunities within the hotel from Food & Beverage, Guest Services, Housekeeping, Engineering/ Building Maintenance, Security, Culinary and much more.

Marriott Internationals Purpose statement as always been “To Open Doors to Opportunity” and we live by this in our everyday culture and community partnership. Marriott offers growth opportunities and personalized development/ mentorships through our Learning & Development team to ensure you are reaching your full potential and always moving towards new heights!