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Customer Success Manager

Schneider Electric

Mississauga, Ontario

Customer Success Manager

Schneider Electric

Mississauga, Ontario
 
Salary: Information not available
 

Join us as a Customer Success Manager and play a key role in helping our customers get the most out of our platform. In this role, you’ll be the go‑to partner for a portfolio of high‑touch, strategic accounts. You’ll guide them through onboarding, support meaningful product adoption, and build genuine, long‑term relationships that make a real difference in their day‑to‑day.

You’ll collaborate closely with leaders across the business, from senior executives to operational teams, to understand each customer’s goals and translate those goals into tangible outcomes. If you enjoy solving problems, connecting dots across teams, and becoming the trusted voice customers rely on, this could be a great place for you to grow and make an impact.

 
What you'll be doing
  • Serve as the primary point of contact for high‑touch customers and guide them from onboarding through ongoing engagement.
  • Build strong, long‑term relationships with stakeholders at all levels and understand each customer’s strategic priorities and decision‑making landscape.
  • Connect customer goals with the value of our Supervisory Control and Data Acquisition (SCADA), Advanced Distribution Management System (ADMS), Distributed Energy Resource Management System (DERMS) and Geographic Information System (GIS) solutions, and design tailored onboarding and success plans.
  • Lead regular touchpoints to share updates, resolve issues early, and offer proactive, strategic guidance.
  • Partner with Operations, Sales, Support and Partners to ensure smooth handoffs and a unified customer experience.
  • Prepare and deliver quarterly business reviews and contribute to annual SteerCo discussions to align on performance, value and future direction.
  • Monitor customer health, anticipate challenges, and drive retention and growth opportunities including digital and advisory services when relevant.
  • Contribute customer insights to Product teams and influence the roadmap based on real needs and feedback.
  • Support customer advocacy by contributing to use cases, success stories, webinars and industry events.
  • Generate tailored pricing proposals when needed and support contract renewal processes.
  • Contribute to continuous service improvement and help customers maximize the return on their investment.
  • Participate in tendering processes for new high‑touch customers by responding to requests and collaborating across teams. 

What you bring

  • Bachelor’s or Master’s degree in Power Engineering or a related field.
  • Proven experience in a customer‑facing role within the software industry, ideally in customer success, stakeholder management or account management.
  • Strong understanding of how Power Distribution Utilities operate, including core processes and regulatory considerations.
  • Familiarity with ADMS, Outage Management System (OMS) and GIS solutions and how they integrate into a utility ecosystem.
  • Ability to translate technical concepts into clear, accessible language for non‑technical stakeholders.
  • Excellent communication, interpersonal and negotiation skills, with the ability to build trust and collaboration across diverse teams.
  • Comfortable working in a fast‑paced, changing environment and able to take initiative with a high degree of autonomy.
  • Experience with customer success platforms or engagement tools is an asset.
  • Ability to support occasional international travel (up to ~10% annually).
  • Professional proficiency in spoken and written English; additional languages are an advantage.

The compensation range for this full-time position, which includes base pay and short-term incentive, is $114,600 - $162,000 for candidates who are Ontario & British Colombia (B.C.) residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well-being programs, holidays & paid time off, and more. 

 

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for.

 

This posting is for an existing vacancy.

 

Let us learn about you! Apply today.

 

You must submit an online application to be considered for any position with us. This position will be posted until filled.

 

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

maude.lonchamp@se.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

About Schneider Electric

We are your energy technology partner. We electrify, automate and digitalize every industry, business and home, driving efficiency and sustainability for all. We’ve always been at the forefront of energy and technology, leading the convergence of electrification, automation, and digital intelligence into what we define as energy technology.