Location: Toronto, ON. Hybrid 3 days/week onsite

Job Type: Full time Permanent

Language: English, strong written and spoken communication required

About the Opportunity

As a Senior Desktop Support Specialist, your role is critical to ensuring the smooth operation of the branch’s IT infrastructure, supporting desktops, laptops, mobile devices, servers, and network systems. You’ll play a key role in onboarding and offboarding users, maintaining hardware and software, and supporting technology resilience planning.

You will work closely with colleagues in the local IT team and infrastructure group to ensure systems run smoothly. If you enjoy solving technical problems, planning ahead, and collaborating in a structured and customer-focused environment, this role provides meaningful impact in a professional and supportive workplace.

What’s in it for You

This role offers exposure to enterprise IT infrastructure, including servers, virtualization, print and backup systems, and end-user device management. You’ll gain opportunities to participate in IT projects, disaster recovery tests, and vulnerability remediation initiatives, while building expertise in both desktop support and systems administration.

You’ll also enjoy a culture that values mentorship, collaboration, and professional growth, with hybrid work flexibility and a structured environment that rewards planning, organization, and attention to detail.

Your Responsibilities

• You’ll provide support for desktops, laptops, printers, and mobile devices, diagnosing and resolving hardware, software, and network issues.
• In this role, you’ll set up, configure, and maintain workstations, applications, and server systems, performing IT asset management, routine updates, patching, and vulnerability remediation.
• You’ll assist with user onboarding and offboarding, manage system access rights, and maintain documentation for assets, processes, and IT procedures.
• You’ll support disaster and technology recovery initiatives, ensuring backups, hardware, and software are ready for testing.
• You’ll collaborate with internal staff and external vendors to procure, deploy, and maintain IT equipment across the branch and data center.

Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field required
• 10+ years of progressive IT experience, including desktop support and systems administration responsibilities.
• Strong understanding of Microsoft server and client operating systems, Active Directory, SCCM, and vSphere.
• Hands on experience in IT asset management.
• Excellent problem-solving, organizational, and communication skills, with a customer-focused mindset.
• Experience in financial services or regulated environments an asset.
• Ability to work independently, plan ahead, document processes, and manage multiple support requests efficiently.

Note from the Hiring Manager

“We’re looking for someone who is proactive, structured, and enjoys helping people solve technical problems. The right person will thrive in a small team, take pride in their work, and help keep our IT systems running reliably every day.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.