Location: Oshawa, ON (Hybrid – 1 day onsite)
Language: Advanced English, both written and verbal
Duration: 24-month contract
Background Check Requirement: Enhanced backcheck (Reliability Level)

About the Opportunity
We’re looking for a Sr. Business Analyst with deep ServiceNow expertise to join a collaborative team supporting IT, HR, and SIR operations. In this role, you’ll work closely with stakeholders across departments to understand business needs, streamline processes, and help deliver solutions that make a tangible impact. Your insights and guidance will ensure technology aligns with business objectives and supports end-users effectively.

You’ll be part of a dynamic, people-focused environment within a public sector organization, where collaboration and knowledge-sharing are key. From running workshops to breaking down complex requirements into actionable stories, your work will help teams operate efficiently and make informed decisions every day.

What’s In It for You
This is an opportunity to grow your ServiceNow expertise while engaging with diverse teams and stakeholders. You’ll experience a culture that values collaboration, mentorship, and professional growth. With exposure to multiple modules and agile practices, you’ll build meaningful skills while contributing to projects that truly make a difference for the organization and its people.

Your Responsibilities

• You’ll collaborate with IT, HR, and SIR stakeholders to gather, document, and prioritize business requirements.

• In this role, you’ll create clear user stories with acceptance criteria, ensuring alignment between development teams and stakeholders.

• You’ll lead workshops and interviews to understand business processes and identify areas for improvement.

• You’ll work with the ServiceNow development team to design solutions that are technically feasible and aligned with best practices.

• You’ll participate in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, supporting timely delivery.

• You’ll coordinate testing activities and provide training and support to end-users as needed.

• You’ll leverage ServiceNow ATF to automate major modules and streamline workflows.

Skills and Qualifications

• 3–5 years of experience as a Business Analyst, with strong ServiceNow HRSD expertise (ITSM experience is a plus)

• Degree or diploma in Information Technology, Business Administration, or related field

• Proficiency in ServiceNow modules (HR, IT, SIR) and Agile 2.0 practices

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)

• Strong problem-solving, communication, and collaboration skills

• Experience writing user stories, acceptance criteria, and process documentation

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.