The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners.  They work alongside the Account Executives in this client facing role and supports our distribution partners in the delivery of value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This position requires strong entrepreneurial skills to accelerate the growth of our portfolio, carry out the necessary tasks, and ensure the retention of large clients.

Position Responsibilities:

• Assist distribution partners in securing new contracts; participate in and support finalist presentations and implementation meetings. Help internal partners finalize new contracts as an intermediary; participate as a specialist in finalist presentations and periodic meetings focused on the implementation of new business.

• Address inquiries related to insurance plans and resolve complex queries escalated by plan sponsors, benefits advisors, or other consultants, as well as internal service contacts. Have a thorough understanding of, and adhere to, the specific requirements of each client while considering the time frame allowed to ensure a comprehensive response.

• Build and maintain successful and lasting relationships with current and potential partners on behalf of Manulife.

• Conduct informational sessions for employee groups to facilitate the enrollment process or educate them about their group insurance plan (in person or remotely).

• Meet with plan administrators to provide training and information that will help them effectively manage their plans.

Required Qualifications

• Group Benefits Associate (GBA) designation or currently pursuing the designation.

• In-depth knowledge and understanding of Group Insurance products and services.

• Establishing and strengthening relationships with current clients and advisors.

• Proven ability to take ownership of work and demonstrate initiative and integrity.

• Must have a valid driver’s license and a personal automobile.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.