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Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. 

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.   

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

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About the Role

As the Privacy and Information Access Coordinator, you will report to the Privacy and Information Access Officer, and support privacy, confidentiality, and information access functions across Medavie Health Services New Brunswick (MHSNB), including Ambulance New Brunswick (ANB), the Extra-Mural Program (EMP), and NB Health Link (NBHL).

You will contribute to the development, implementation, and maintenance of privacy and information access practices that comply with applicable legislation, organizational policies, and industry best practices. You will serve as a primary resource for staff inquiries, support privacy incident management, coordinate requests under the Personal Health Information Privacy and Access Act (PHIPAA), the Right to Information and Protection of Privacy Act ( RTIPPA) and related legislation, and help advance a strong privacy culture across all programs.

This is an excellent opportunity for a motivated professional who is passionate about protecting personal health information, ensuring regulatory compliance, and supporting high-quality health services for New Brunswick communities.

Key Responsibilities

In this role, you will have the opportunity to:

Privacy & Access Coordination

• Respond to requests for personal information, personal health information, corrections, and Right to Information requests.
• Administer processes related to privacy complaints, access requests, documentation, tracking, investigation, and follow-up.
• Support the investigation and management of privacy incidents and breaches.
• Assist with privacy impact assessments and the development of privacy guidelines, policies, and procedures.

Training, Education & Awareness

• Develop and maintain annual corporate privacy training materials and department-specific content.
• Monitor employee compliance with required privacy training.
• Support a culture of continuous privacy awareness across the organization.

Records & Information Management

• Support the organization’s information and records management processes.
• Ensure records are organized, stored, retained, and disposed of according to approved retention schedules, legal standards, and internal policies.

Collaboration & Advisory Support

• Respond to staff inquiries related to privacy and information access, collaborating with leaders to mitigate risks.
• Work closely with internal partners, senior leadership, external stakeholders, and committees.
• Support accreditation processes and other organizational initiatives.

Other Responsibilities

• Prepare clear and concise reports, letters, and documentation as required.
• Participate in relevant committees and working groups.
• Perform other duties as assigned.

Qualifications & Requirements

• Undergraduate degree in a related field such as health, social sciences, business or public administration. Equivalent combination of education and related experience may be considered.
• Successful completion of a College Certificate / Diploma in Records Management, Information Management or Business Administration (asset).
• Experience or knowledge in privacy, compliance, or related fields (asset).
• Experience handling confidential, private, and/or patient information.
• Experience with records and information management (asset).
• Understanding of investigative processes.
• Experience developing policies, procedures, reports, and briefings (asset).
• Bilingualism (English/French) is required.

Knowledge & Skills

• Knowledge of legislation such as PHIPAA, RTIPPA, and other applicable privacy and information access laws (asset).
• Understanding of patient safety and risk management processes.
• Strong analytical skills and ability to foresee potential issues and opportunities.
• Excellent communication skills and the ability to write clear, succinct reports and correspondence.
• Ability to gather facts, clarify requests, and collaborate with diverse individuals.
• High level of discretion and ability to maintain strict confidentiality.
• Proficiency with Microsoft Office Suite and Adobe.

Additional Assets

• Understanding of ambulance operations, Extra-Mural Program operations, NB Health Link, or broader health system environments.
• Experience supporting privacy or risk management functions in a healthcare setting.

Why Join Us?

• At MHSNB, you will be part of a mission-driven organization dedicated to providing safe, efficient, and compassionate health services to communities across New Brunswick.
• You will play a vital role in strengthening privacy practices and ensuring the protection of personal health information across multiple programs impacting thousands of patients and families.

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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now. 

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.