Role Responsibilities

Reporting to the SPEC Supervisor, the Training Coordinator will plan, develop, and deliver training and development initiatives that support onboarding, system changes, operational updates, and project-based training across Common Service Delivery
(CSD). The position is responsible for creating and maintaining training materials, coordinating with project teams, and ensuring all training aligns with legislation, policy, and business processes. 

You will work closely with trainers, subject matter experts, supervisors, managers, and project teams to assess training needs, create curriculum, support branch-wide change initiatives, and evaluate training effectiveness. This role requires strong planning, collaboration, problem-solving, and communication skills.

Training Strategy & Planning 

• Develop and maintain training plans aligned with CSD priorities.
• Conduct needs assessments and recommends targeted training solutions that are accessible and inclusive for diverse learner needs.
• Partner with leadership to ensure training supports organizational goals and fosters a culturally competent and psychologically safe learning environment.

Training Development & Delivery

• Design and deliver training for onboarding, system updates, and major initiatives, ensuring materials reflect diverse perspectives and support a safe learning space for all staff.
• Create training materials such as guides, e learning modules, virtual sessions, and communications.
• Coordinate and regularly update new staff orientation content.

Project-Based Training

• Build and tailor training for new functionality, system implementations, and process changes that consider different learning styles and lived experiences across CSD.
• Coordinate with project teams to align training with project milestones.
• Communicate updates through written materials, virtual sessions, and briefings.

Evaluation & Continuous Improvement

• Establish performance measures and evaluate training effectiveness.
• Gather and analyze feedback to inform improvements with attention to barriers experienced by diverse groups of learners.
• Stay current on best practices, training technology, and emerging trends.

Collaboration & Relationship Management

• Work closely with CSD trainers, subject-matter experts, supervisors, and managers to support teams and encourage equitable participation.
• Liaise with internal and external partners (e.g., Technology & Innovation, Modernization Office, Provincial Training Teams).
• Represent CSD on committees and working groups as the training subject matter expert.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Develop Self and Others: Seeks out learning and knowledge sharing opportunities by staying current on training methodologies and system updates and actively shares insights and best practices with colleagues to strengthen team capability.

Agility: Works effectively in a changing environment by adjusting training plans, materials, and delivery approaches as systems, processes, and project timelines evolve, while maintaining focus, composure, and solution oriented thinking.

Creative Problem Solving: Engages others and uses resources from across the organization to identify training gaps and develop practical solutions that support successful implementation of new processes, technology, and service changes.

Drive for Results: Sets clear expectations for training outcomes, follows through on commitments, and delivers high quality learning products that support project milestones and organizational priorities.

Build Collaborative Environments: Creates a cooperative environment by working closely with subject matter experts, project teams, and partners, encouraging open communication and shared ownership of training goals.

Develop Networks: Builds and maintains relationships with internal and external partners, such as Technology & Innovation, the Modernization Office, and provincial training teams, to ensure training is aligned and well coordinated.

Systems Thinking: Considers how system changes, business processes, and organizational priorities interact, and designs training that supports long term service delivery objectives and downstream operational impacts.

Qualifications

University graduation in a related field (i.e., Education) plus 2 years progressively responsible related experience; or equivalent as described below.

Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

The following will be considered assets:

• Experience developing e learning modules or using digital learning tools (e.g., Articulate 360 Storyline/Rise, Camtasia). 
• Experience coordinating or delivering training within a government or large, complex organization. 
• Knowledge of change management principles or experience supporting change initiatives. 
• Familiarity with Government of Alberta systems, processes, or Common Service Delivery (CSD) operations. 
• Experience working on cross functional project teams. 
• Strong facilitation skills for virtual and in person training. 
• Experience evaluating training effectiveness using surveys, analytics, or performance measures. 
• Knowledge of adult learning principles or instructional design models. 
• Experience creating training that supports diverse learners and inclusive workplace practices.
• Experience working with individuals from varied backgrounds, including those with lived experience relevant to social based programs.
• Understanding of cultural competency or inclusive leadership principles.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

This competition will be used to fill 1 full-time permanent position. The position is remote, and the successful candidate can be located anywhere within Alberta. 

Hours of work are Monday to Friday – 36.25 hours per week.

Application Requirements:

As part of the application process, you are required to:

• Complete all pre-screen questions accurately.
• Include a cover letter outlining why you are applying to this role and how your experience relates to the qualifications.
• In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time).

The final candidate for this position will undergo appropriate pre-employment checks and provide a suitable security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Assessments and Testing
As part of the selection process, candidates may be required to complete written assessments, job related testing, or other evaluation components.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Opportunity to participate in flexible work arrangements.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.