Location: Ottawa, ON (On-site, 5 days per week)
Language: Full professional proficiency in written and spoken English

About the Opportunity

Our client in the non-profit sector is seeking a Manager, Development Operations to lead the systems, processes, and data that power their fundraising efforts. This role plays a critical part in ensuring the organization’s development programs run smoothly, with reliable data, efficient processes, and accurate reporting that support meaningful community impact.

Working closely with fundraising, finance, and leadership teams, you will be at the center of how donor information and insights drive strategy and engagement. This is an opportunity to bring together technology, data, and people to strengthen operations and enable fundraising teams to focus on what matters most, building relationships and advancing the organization’s mission.

What’s in it for You

You’ll join a passionate and purpose-driven organization where collaboration and impact are part of everyday work. The team values thoughtful processes, strong partnerships, and continuous improvement.

This role offers the opportunity to shape systems and workflows that support fundraising success, while working alongside colleagues who care deeply about the cause and the community they serve. You’ll also gain exposure to strategic decision-making and the chance to influence how data supports organizational growth.

Your Responsibilities

• You’ll lead the strategy and day-to-day management of the fundraising CRM, ensuring data accuracy, security, and consistency across systems.
• In this role, you’ll oversee gift processing and donor acknowledgements, ensuring all contributions are recorded accurately and receipted in compliance with CRA requirements.
• You’ll develop dashboards, reports, and performance metrics that provide insights into fundraising performance and campaign effectiveness.
• You’ll evaluate and improve operational workflows, implementing systems and processes that enhance efficiency and strengthen the donor experience.
• You’ll collaborate with finance, IT, and external vendors to ensure systems integrations, data security, and reliable technology infrastructure.
• You’ll lead and mentor staff responsible for data entry, gift processing, and reporting, providing guidance, training, and day-to-day leadership.

Skills and Qualifications

• 5+ years of experience within a development or fundraising environment, including operational or database management responsibilities.
• 3+ years of experience leading or supervising staff in an operations or data-focused role.
• Advanced experience with Raiser’s Edge, including system configuration, reporting, dashboards, and data analysis.
• Strong knowledge of CRA charitable receipting requirements, CASL, and privacy legislation.
• Proficiency with Microsoft Office Suite and reporting tools.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities.

Note from the Hiring Manager

“We’re looking for someone who enjoys building strong systems behind the scenes, someone who understands how accurate data and thoughtful processes can empower a fundraising team to do their best work.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.