By-law Enforcement Officer

City of Ottawa

Ottawa, Ontario

Salary: $69,194.58 - $80,960.88  annually (2024 rates of pay)

Requisition ID: 21188 
Department: Emergency & Protective Services Dept. 
Service: By-law & Regulatory Services 
Branch: By-law Enforcement Branch
Employment Type: 1 or more Full-time Permanent; 1 or more Full-time Temporary - Up to 1 year 
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $69,194.58 - $80,960.88  annually (2024 rates of pay)
Location: 735 Industrial Rd  
City: Ottawa, ON
Job Category: Emergency and Protective Services 
Application Close: 20/03/2026

*Applications / resumes received will be used to staff current and on-going requirements for a period of up to twelve (12) months from the date of closing of the competition.

JOB SUMMARY

By-law & Regulatory Enforcement is responsible for the enforcement of a multitude of municipal by-laws and provincial legislation and other enforcement related services on a city-wide basis to address issues of safety, nuisance and consumer protection for the residents.

You are responsible for enforcing the city’s council-approved regulatory by-laws and several provincial statutes in order to protect the health and safety of the general public and consumers and to reduce or eliminate nuisances. You respond to complaints from the public and perform proactive inspections of municipally licensed establishments and vehicles.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in a related field

Minimum of 3 years of experience in law enforcement and 1 year in a client service environment dealing directly with the public

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated

KNOWLEDGE

Municipal by-laws including Animal, Business Licensing, Taxi Licensing, Noise, Smoking, Portable Signs, Property Maintenance, Fences, Traffic and Parking, Care of Streets, Discharge of Firearms, Fireworks, Open Air Fires, Parks, Topsoil Removal, Encroachments and some provincial statutes including the Tobacco Control Act and Livestock Valuer procedures
Dispute resolution techniques
All processes related to issuing and administering charges, appeals and court preparation and testimony in accordance with the Provincial Offences Act
By-law Services Branch computer applications including Requests for Services, Pet ID and Business Licensing along with corporate systems (e-mail, Word)
Knowledge of applicable health and safety legislation, including the rights and duties of workers, and general knowledge of corporate/departmental policies and procedures related to health and safety

COMPETENCIES, SKILLS AND ABILITIES

Ability to investigate and enforce by-law competently and professionally
Ability to explain and educate the public and clients on by-laws and infractions in a positive manner
Ability to deal with the public in a calm, effective manner
Ability to write reports and document issues
Excellent interpersonal and client service skills
Deal with tense and stressful situations effectively
Reliable, responsible, able to work independently and prioritize assignments and work load
Sensitive to clients from varying cultural backgrounds
High degree of tact, diplomacy and assertiveness
Ability to handle animals safely and humanely
Ability to work various shifts including nights, weekends and holidays
Ability to complete health and safety training required by legislation and by the Corporation of the City of Ottawa

WHAT YOU NEED TO KNOW

Language Requirement: English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral.
Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

ESC-CSE@ottawa.ca

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About City of Ottawa

The City of Ottawa: A place to grow your career.

We are proud to be an employer of choice, attracting talented individuals who reflect the community we serve. As an award-winning employer in the National Capital region and one of Canada’s best diversity employers, we foster a respectful and inclusive culture where every employee can feel a sense of belonging.

Your career can flourish across more than 110 diverse business lines all while enjoying the stability of a single employer. We champion continuous learning, value work-life balance and support every stage of your career journey. We are committed to investing in our people through competitive compensation, an employer-matched defined benefit pension plan and a suite of benefits that support both personal and professional well-being.

Join the City of Ottawa to experience making a meaningful difference and improving the quality of life in our community!

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