YYC Pass Office – Enrollment Officer - Casual on Call

Join a Team Where Your Attention to Detail and Customer Service Shine

Are you organized, professional, and ready to make an impact in a fast-paced airport environment? We’re seeking relief Enrollment Officers to provide top‑notch service to visitors, contractors, tenants, and airport stakeholders at the Calgary Airport. This is a casual role that offers hands‑on experience with airport security operations and the opportunity to grow within a supportive team.

Why This Role Matters

As an Enrollment Officer, you are the first point of contact for the Pass Office. You will ensure a smooth, professional experience for everyone visiting or interacting with the office. Your work is critical to maintaining security and operational efficiency while also delivering exceptional customer service.

What You’ll Do

• Administer the application process for Transportation Security Clearances, Restricted Area Identification Cards, Temporary Airport Security Passes, and other airport permits.
• Prepare, validate, and process pass requests with accuracy and attention to detail.
• Maintain visitor logs, update records, and issue keys as required.
• Manage appointment scheduling and email inquiries, directing them to the appropriate resources.
• Liaise with Transport Canada, CATSA, and other airport authorities to resolve issues efficiently.
• Ensure compliance with Calgary Airport Authority requirements and policies.
• Complete the Transport Canada Aerodrome Security Course (paid training included).

What We’re Looking For

• Strong interpersonal and communication skills, in person and on the phone
• Fluent in English, with excellent professional writing and verbal skills
• Typing speed of 50 WPM or higher
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to problem‑solve effectively and maintain composure in a fast‑paced environment
• High attention to detail and ability to follow policies and procedures
• Team‑oriented with flexibility to work morning or afternoon shifts

Training and Schedule

• Paid 3‑week training program: Monday–Thursday or Tuesday–Friday, 10‑hour shifts (07:30–17:30)
• Ongoing casual shifts assigned based on operational needs

Why You’ll Love This Role

This position gives you the opportunity to develop your skills in security, administration, and customer service while working in a dynamic airport environment. You’ll play a key role in ensuring smooth operations and supporting the safety and efficiency of a major transportation hub.

READY TO JOIN THE TEAM?

Step into a role that matters — apply today and be part of a professional team that values precision, service, and excellence in airport operations.