Job Title: Application Support Specialist (Intermediate)
Location: Toronto, Ontario, Hybrid, 3 days onsite in downtown Toronto, 7-hour workdays
Job Type: Contract, 6-month contract with 6-month extension

About the Opportunity

Our public sector client is seeking an Application Support Specialist to support enterprise collaboration platforms used by thousands of internal stakeholders. In this role, you will play a key part in ensuring the stability, usability, and continuous improvement of SharePoint Online and Microsoft 365 environments that enable teams to collaborate and manage critical information across the organization.

You will work closely with end users, technical teams, and project stakeholders to resolve incidents, manage service requests, and support ongoing SharePoint initiatives including migrations, deployments, and platform enhancements. This role offers the opportunity to contribute to meaningful public services while strengthening your expertise in enterprise collaboration technologies.

Reminder: Since this role is in Ontario, no Quebec contact required.

What’s in it for You

You will join a collaborative environment where technology supports important services that impact the community. The organization values service quality, teamwork, and continuous improvement.

This opportunity provides hands-on exposure to enterprise Microsoft 365 environments, cross-functional collaboration with technical teams, and the ability to contribute to large-scale SharePoint initiatives. It is ideal for someone who enjoys solving technical challenges while supporting end users.

Your Responsibilities

• You’ll triage, analyze, and resolve SharePoint and Microsoft 365 incidents and service requests within established service levels.
• In this role, you’ll administer SharePoint sites, including permissions management, site configuration, and document library support.
• You’ll manage and track support tickets using ITSM tools such as ServiceNow, ensuring accurate documentation of issues and resolutions.
• You’ll support SharePoint migrations, deployments, and rollout activities, including post-deployment stabilization and user onboarding.
• You’ll identify recurring issues and trends, recommending improvements to enhance service quality and platform reliability.

Skills and Qualifications

• 3+ years of enterprise application support experience, ideally supporting Microsoft 365 and SharePoint Online environments.
• Hands-on experience using ITSM tools such as ServiceNow to manage incident and request workflows.
• Strong SharePoint administration knowledge including permissions, site configuration, document libraries, and collaboration features.
• Experience supporting SharePoint migrations, deployments, or large-scale implementations.
• Strong communication and client support skills, with the ability to explain technical issues to non-technical users.

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.