Location: Toronto, ON – 4 days on-site
Language: English – strong written and spoken communication skills required

About the Opportunity

Are you ready to take your IT expertise to the next level in a dynamic, cloud-focused environment? In this role, you’ll support a broad suite of applications, from custom in-house solutions to third-party SaaS platforms, while contributing to a major cloud transformation initiative. You’ll collaborate closely with business teams, developers, and platform services to keep critical applications running smoothly and efficiently.

Step into a role where your technical expertise helps keep enterprise systems running smoothly. As a Application Analyst, you’ll tackle complex issues that cannot be resolved via runbooks, bridging the gap between first-level support and development. You’ll collaborate with business, QA, and architecture teams to ensure critical applications remain operational, while helping shape processes to prevent recurring issues.

This role offers exposure to a variety of enterprise platforms, including SAP, Blue Yonder, Manhattan, and MuleSoft. You’ll gain practical experience troubleshooting code, assisting with testing, and supporting business-critical applications—all within a collaborative and learning-focused environment.

What’s In It for You

Work in a culture that values hands-on experience, knowledge sharing, and professional growth. You’ll receive mentorship, exposure to diverse technologies, and opportunities to contribute to process improvements. Enjoy a workplace that prioritizes wellbeing, inclusivity, and collaboration, while making a real impact on enterprise operations.

Your Responsibilities

• You’ll handle complex issues escalated from Level 1 support and those that cannot be resolved through runbooks
• You’ll create and maintain runbooks and documentation to improve team efficiency
• You’ll review and troubleshoot code as needed, supporting multiple environments, but coding is not a core responsibility
• You’ll assist with negative or edge-case testing when prior issues or gaps arise
• You’ll contribute to process improvements and knowledge sharing across the L2 team

Skills and Qualifications

• Broad platform exposure preferred, ideally including SAP, Blue Yonder, Manhattan, or MuleSoft
• Experience troubleshooting enterprise applications, with a practical understanding of code (Java/.NET)
• Hands-on experience valued over multiple certifications
• Familiarity with DevOps concepts (CI/CD pipelines, cloud, infrastructure) is a plus but not mandatory
• Strong problem-solving, collaboration, and communication skills

Note from the Hiring Manager

“We’re looking for someone who thrives in a collaborative environment and enjoys solving complex technical challenges. If you’re curious, proactive, and passionate about learning new technologies, you’ll fit right in.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.