Location: Milton, Ontario (3 days a week on site, 2 days from home)
Language: Bilingual in French and English (both written and spoken required)
Duration: Contract until the end of the year (Dec 21st, 2026)
Background Check Requirement: Yes, a background check is required
Pay Rate: $25.00-29/hour.

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About the Opportunity

Step into a vital role as a Bilingual Customer Care Representative with a forward-thinking organization in the connection and automation technology sector. You will serve as the initial contact for customers, providing invaluable support and guidance. Your contributions will help shape positive customer experiences, and you will collaborate with a diverse team committed to innovation and service excellence.

In this dynamic position, you will ensure effective communication and foster strong relationships with customers and colleagues alike. Your role is crucial in delivering accurate information and seamless order processing, making a meaningful difference in various industry applications.

What’s in it for You

You’ll enjoy a workplace that prioritizes balance and values innovation and teamwork. This opportunity offers competitive compensation, employee benefits, and a culture that promotes professional growth. Join a rapidly expanding organization that recognizes its individuals as its greatest assets.

Your Responsibilities

• You will courteously engage with customers and respond to their inquiries promptly.
• In this position, you’ll proactively assess and address customer needs to resolve any complaints efficiently.
• You will accept and accurately process customer orders, adhering to designated business protocols.
• You’ll maintain open lines of communication with customers regarding their orders, working with various departments to confirm lead times.
• You will keep customer account and contact information updated in the CRM, fostering ongoing satisfaction.
• You’ll assist in promoting additional products when suitable, enhancing overall client engagement.

Skills and Qualifications

• Bilingual (French & English) proficiency is essential.
• Previous experience in a Customer Support or Service capacity is required.
• Strong knowledge of MS Office; familiarity with ERP and CRM systems is advantageous.
• Excellent attention to detail with the capacity to manage multiple tasks effectively.
• Exceptional communication and problem-solving abilities with a sense of urgency.
• Demonstrated ability to work both independently and collaboratively in a team environment.

Note from the Hiring Manager

“We’re seeking someone who excels in a team-oriented setting and is dedicated to delivering outstanding customer service.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching, and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.