As a Bilingual CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach.
Présentation du poste : En tant que CareCoach bilingue, vous mettrez à profit vos compétences interpersonnelles exceptionnelles et votre capacité à travailler sous pression tout en faisant preuve d'empathie et d'écoute active afin d'influencer positivement la santé mentale de vos clients. Relevant directement du responsable de l'équipe CareCoach, votre principale responsabilité sera de fournir un soutien professionnel aux clients par le biais de canaux de communication entrants et sortants. Vous appliquerez des méthodologies basées sur des données probantes pour évaluer les besoins des clients et fournir une assistance sur mesure. L'application de l'approche des soins progressifs (Stepped Care) et de l'approche « un à la fois », ainsi que des techniques telles que l'entretien motivationnel, la thérapie cognitivo--comportementale (TCC), la thérapie narrative et les soins adaptés aux traumatismes, constitueront la pierre angulaire de votre approche.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
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At Foundever®, we know the value of commitment, teamwork, and clear communication. We're proud to offer meaningful careers for veterans, transitioning service members, and military spouses where your skills have an impact every day. We also hire for many French bilingual roles, providing opportunities to support diverse customers across Canada. Join 150,000 associates across the globe supporting more than 800 of the world's leading and digital-first brands. From tech to travel, healthcare to finance, our teams handle over 9 million customer conversations daily in +60 languages across 45 countries. Whether you're helping someone book their dream trip, troubleshoot the latest technology, or navigate important life decisions, you'll be acting on behalf of brands you know and love. And you'll do it with the same dedication and sense of mission that have always defined you.
Why Foundever®
• Global opportunity, local support: In Canada, all roles are 100% virtual—work from home.
• Flexibility for military life: We understand the needs of military families, including deployments and relocations (your role is transferable as long as your current line of business actively hires in the province you are relocating to).
• Room to grow: Build a career—not just a job—with advancement and training opportunities.