Location: Canada (Remote)
Language: Bilingual, strong written and spoken communication in English and French
Start date: March 30th 2026 
Duration: 6 month contract, with the possibility of extension

About the Opportunity
This is a great opportunity to join a well-established organization in the automotive sector that values service excellence and customer care. As a Bilingual Customer Service Representative, you will play a key role in supporting customers and dealer partners, helping them navigate finance and leasing inquiries with confidence and clarity.

You will be part of a collaborative, people-first team that prioritizes professionalism, empathy, and high-quality support. Your work will directly contribute to positive customer experiences, while working alongside knowledgeable colleagues in a fast-paced, fully remote environment that encourages communication and teamwork.

What’s in it for You
• A fully remote role offering flexibility and work-life balance
• A supportive team culture that values collaboration and continuous learning
• Exposure to a reputable organization within the automotive industry
• The opportunity to strengthen bilingual communication and customer service expertise
• A structured environment with clear processes and ongoing support

Your Responsibilities
• You’ll serve as the first point of contact for customers and dealer partners regarding finance and leasing inquiries
• In this role, you’ll respond to inquiries via phone and email while delivering consistent, high-quality service
• You’ll provide accurate information and tailored solutions aligned with established procedures
• You’ll perform follow-ups and administrative tasks to ensure customer satisfaction and resolution
• You’ll maintain professionalism and strong telephone etiquette during high-volume interactions

Skills and Qualifications
• 1 to 2 years of customer service experience, ideally in a call centre or high-volume environment
• Fluency in English and French, both written and spoken
• College diploma required, university degree considered an asset
• Strong communication, problem-solving, and negotiation skills
• Knowledge of automotive products and services is an asset
• Ability to manage rotational shifts between 8:00 am and 9:00 pm

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.