Location: Mississauga, ON (Hybrid) 
Language: Bilingual in Mandarin and English (written and spoken)
Duration: 12 month contract (potential for extension or permanency based on performance.)
Background Check Requirement: A background check is required.
Pay Rate:  $24.50/hour.
Hours: Monday to Friday 8:30am-5:15pm (10am-7pm hours every 3 months).

About the Opportunity

Join a reputable organization within the financial services industry as a Bilingual Collections Representative. In this entry-level role, you will manage collections and maintain positive client relationships, ensuring accounts are handled effectively and in compliance with industry regulations. You will play a crucial role in supporting clients across various regions by leveraging your bilingual skills.

This position emphasizes a people-first culture, allowing you to work collaboratively with diverse teams while making a meaningful impact on clients' financial journeys. Your communication abilities in both Mandarin and English will help ensure that customers are well-informed and receive exceptional service.

What’s in it for You

Embrace a workplace that values innovation and collaboration. This role offers exposure to a variety of financial services processes while fostering professional growth through mentorship and teamwork. You will be part of an organization that celebrates balance and actively supports its employees in their career development.

Your Responsibilities

• You’ll contact customers via phone, email, and written correspondence in both Mandarin and English to collect overdue payments.
• In this role, you’ll negotiate payment arrangements and resolve disputes to ensure timely payment of accounts.
• You’ll maintain accurate and detailed records of all communication and payment activities in the company’s systems.
• You’ll work with customers to establish realistic repayment plans based on their financial situation.
• You’ll monitor accounts and assess risk, identifying trends or patterns that may require escalation.
• You’ll collaborate with other departments, such as Finance and Customer Service, to resolve complex account issues.
• In team meetings, you’ll contribute to developing best practices for collections and customer interaction.

Skills and Qualifications

• 2+ years of experience in collections, preferably within the financial services industry.
• Bilingual (Mandarin & English): Fluency in both languages is essential.
• Excellent communication skills with a strong customer service orientation.
• Strong analytical skills to assess account situations and propose effective solutions.
• Attention to detail, with the ability to manage multiple accounts simultaneously.
• Regulatory knowledge of relevant financial services regulations and best practices is an asset.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.