Requisition ID: 251973 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

Responsible for supporting and executing the Helpdesk Modernization journey. Ensuring specific individual goals, plans, initiatives are executed/ delivered in support of the team’s business strategies and objectives. Supports the Senior Manager, by working towards the completion of key milestones of Global Transaction Business initiatives, working with stakeholders and team members to opportunely address target audiences and meet deliverables deadlines.

Is this role right for you? In this role you will:

• Support technical projects, from initiation to complement.
• Support project plans incorporate agile workflows.
• Identify and mitigate risk, proactively addressing project roadblocks within an agile framework.
• Facilitate effective communication and collaboration among agile project team, stakeholders and clients.

• You thrive on multi-tasking and prioritizing work to meet deadlines in a large complex environment.
• Execute projects to ensure project goals or objectives are accomplished within the approved time frame, scope and budget.
• Meet business goals and to catch missteps before occurrence.
• Seek out industry trends and organizational knowledge to understand alternative approaches or solutions.
• You take pride in aiding with project management functions during all stages of requirements rollout including assessment, planning, initiation, implementation, and QA.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Undergraduate degree in a relevant field
• 1-2 experience with Case Management Tools
• Understanding of call center technologies.
• An Agile mindset with a focus on delivering business value associated with operations transformation.
• Proven collaboration, and presentation skills
• Knowledge of Cash Management Products would be considered an asset.
• Experience with Project Management Methodology would be considered an asset.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.