Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
The Opportunity
The Director, IT Services aligns IT services, assets, and processes with the business direction of Medavie Health Services and its operating companies. This leader oversees IT service delivery across multiple organizations and locations, ensuring solutions and operations follow industry best practices, are secure, and meet agreed service levels. The role also carries significant accountability for budgeting, forecasting, estimating, and cost control, with regular engagement with senior leaders to review, justify, and prioritize technology investments.
What you’ll do
Lead IT services and project delivery across the MHS group of companies, ensuring technology initiatives support business strategy and provide measurable value.
Guide strategic technology direction, including recommending and implementing solutions that strengthen operational effectiveness and service delivery.
Provide leadership on technology risk management, security practices, and maintaining a secure IT environment.
Ensure appropriate controls are in place for systems, including access security, documentation standards, and backup/recovery policies.
Monitor initiative progress, remove barriers, allocate resources effectively, and manage budgets and service assignments to achieve outcomes.
Establish, document, and improve IT operational policies and procedures to support reliable performance and minimize service interruption.
Lead annual IT budgeting activities, including forecasting and ongoing cost management, and present/justify requirements to senior stakeholders.
Mentor, coach, and develop IT leaders and teams to strengthen performance, collaboration, and professional growth.
Oversee the IT PMO and collaborate with leadership peers to prioritize initiatives and align delivery plans across the organization.
Manage and maintain relationships with stakeholders, vendors, contractors, partners, and external organizations; negotiate and review contracts for IT goods and services.
Communicate clearly with customers, staff, and leadership on IT issues, initiatives, and changes that may impact operations and patient-care support.
Stay current on emerging technology trends and innovations relevant to health services; advise leadership on opportunities, impacts, and improvements.
What you need to succeed
Education: Technical university degree, or an equivalent combination of education, training, and experience.
Experience:
Minimum 10 years in an IM/IT environment (health care preferred).
Minimum 5 years in a technology management role, ideally leading geographically dispersed teams.
Demonstrated ability to synthesize complex inputs into clear, actionable deliverables.
Experience in technical project management and driving process improvement/organizational vision is an asset.
Strong leadership with sound decision-making, problem-solving, and follow-through.
Excellent written and verbal communication; strong presentation and consultative skills.
Ability to build trust and influence across technical and non-technical stakeholders.
Knowledge of needs analysis, solution selection methodologies, initiative management, and budgeting.
Language: English required, bilingualism is an asset.
Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Leadership Capabilities & Values
The successful candidate will demonstrate leadership aligned with Medavie’s values — Caring, Accountable, Responsive, Innovative, and Community‑Minded — and will bring the following capabilities:
Business Savvy: Understands how technology enables core business processes and outcomes, translating complexity into practical, value‑driven solutions.
Customer Focus: Places internal partners and end users at the centre of decision‑making, balancing operational needs with strategic priorities.
Establishing Strategic Direction: Sets and commits to a clear IT vision that supports long‑term organizational growth and transformation.
Driving Execution: Translates strategy into action through strong planning, accountability, governance, and results‑oriented leadership.
Leading Change: Guides teams through transformation with clarity and resilience, addressing resistance and enabling continuous improvement.
Engaging Communication: Communicates with impact, listens actively, and fosters open, inclusive dialogue across teams and stakeholders.
Building Networks & Partnerships: Develops trusted relationships across the organization and with external partners to advance shared goals.
Coaching & Developing Others: Invests in the growth of leaders and teams by providing feedback, development opportunities, and future‑focused coaching.
Pay Range: $120,350 - $171,900 (CAD)
#CBM2
#LI-VS2
This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
kristen.drapeau@medavie.bluecross.ca
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: