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Contact Center Solutions Specialist - Montreal

Bell Canada

Montreal, Quebec

Contact Center Solutions Specialist - Montreal

Bell Canada

Montreal, Quebec
 
Salary: Information not available
 

Req Id: 428020 

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 

 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

 

Join us. You belong at Bell. 

 

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring. 

Key Responsibilities

  • Motivated to find and implement innovative solutions that improves service for our customers
  • Troubleshoot and resolve technical problems for our customer solutions
  • Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
  • Solidify customer loyalty, relationships and satisfaction
  • Work in synergy with various partners and stakeholders
  • Take the lead and maintain the solution stability and service availability across Bell
  • Work with Cloud and on-premises contact centre solutions

Critical Qualifications

 

  • Minimum of 3 years of experience in a relevant technical or product management role
  • Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys On-premises, Nice CX, PureConnect, Verint, Avaya, Cisco, and AudioCodes
  • Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
  • Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
  • Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
  • Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
  • Committed to continuous learning and thrives under pressure in collaborative environments
  • In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: 
Regular - Full Time 
Job Location:
Canada : Ontario : Toronto || Canada : Ontario : Ottawa || Canada : Quebec : Montreal 
Work Arrangement: Hybrid 
Application Deadline: 03/05/2026 

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, ON, Toronto

 

Bell, one of Canada's Top 100 Employers.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

karima.rehioui@bell.ca

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Bell Canada

Canada’s communications leader for 137 years, Bell continues to transform itself to provide more value to its customers and shareholders. Our goal is to be recognized by customers as Canada’s leading communications company. To achieve it, we rely on the efforts, engagement and expertise of our employees. Our 50,000+ team members are located across Canada, working in thousands of locations in urban and rural areas. Our diverse team is made up of individuals who are highly skilled in a broad range of jobs, working in an environment designed to nurture an engaged workforce and a performance-driven culture. We focus on attracting, developing, and retaining the best talent, as well as creating a positive employee experience that drives effectiveness and high performance in our evolving business environment. Through workplace wellness initiatives – including innovative mental health programs – and by celebrating diversity in the workplace, we reinforce our commitment to create an inclusive atmosphere for all team members.