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Sr. Analyst Functional Support-153220

Agilus Work Solutions

North York , Ontario

Sr. Analyst Functional Support-153220

Agilus Work Solutions

North York , Ontario
 
Salary: Information not available
 
Agilus is recruiting for a Sr. Analyst Functional Support in the Energy Industry in a hybrid work environment in North York, Ontario. The Sr. Analyst Functional Support will work closely with stakeholders, partners, and vendors to drive system improvements which increase customer satisfaction and improve productivity. Total rewards: $30.00 hourly 1- year contract position Location: North York, Brantford or Thorold, ON Great opportunity to work with a supportive team Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday) A typical day: Serve as the first point of contact for clients via phone, email, and ticketing systems. Support with billing and financial invoicing issues Customer management module issues Manage work order integration Manage Adhoc reports/ queries, QRAM, Deferral Variance, and Downstream Systems Integration Successful candidates will have: Post-secondary education in Information Technology, Business, Computer Science, or a related field 1–3 years of experience in client support, help desk, technical support, or a similar role Experience with ticketing systems Proficiency in MS Office; familiarity with SQL or CRM systems considered an asset. Excellent communication and interpersonal skills Strong analytical and problem-solving abilities. Customer-focused with a commitment to service excellence. This posting is for an active opening.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

https://www.agilus.ca/contact

 

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

About Agilus Work Solutions

Meet Agilus. We're the largest Canadian, privately-owned, full-service recruitment company in the country, and a Platinum member of Deloitte's Canada's Best Managed Companies® for 24 consecutive years. We lead a connected, forward-thinking work community, covering all
professionals, across Canada.

At Agilus we believe in Work+Life, not work vs. life - simply put, we care about your whole life, work included. We take the lead - our in-depth understanding of the working world and our proactive approach will help you achieve your goals.

We focus on human connections - our candidates will never be just resumes and our clients' needs will never be seen as a job order. We are passionate about connecting people. Ultimately, at the end of the day we're dedicated to creating better outcomes for both our candidates and clients.

We commit to an efficient, equitable, transparent, and comprehensive recruiting process, where better outcomes are expected and delivered.

Let's get to work!