Position Summary:
We are seeking a highly experienced Senior Manager, Services Consultancy to lead consultancy engagements, professional services upselling, and strategic sales initiatives related to airline operational systems, with a specific focus on Operations Control Center (OCC) software and services. This role combines deep knowledge of airline operations with strong consultative, commercial, and technical skills to deliver value to our clients while driving revenue growth through professional services and solution sales.
Serve as a trusted advisor to airline clients, providing consultancy on OCC operations, operational system optimization, and technology adoption.
Lead delivery of consultancy engagements, system assessments, and operational improvement initiatives.
Identify and actively upsell professional services, such as training, configuration, optimization workshops, system integrations, health checks, and process re‑engineering.
Collaborate with Sales teams during pre‑sales cycles by offering subject matter expertise, participating in discovery sessions, and shaping professional services proposals.
Support solution sales efforts by articulating business value, building business cases, and presenting to operational, technical, and executive stakeholders.
Work closely with existing clients to identify additional service needs and expansion opportunities.
Maintain deep knowledge of OCC environments, including disruption management, flight tracking, crew management, and other airline operational processes.
Provide feedback to product management and services teams to ensure offerings align with evolving customer needs.
Build and maintain long‑term relationships with key airline stakeholders across Operations, IT, and Executive levels.
Stay informed on industry developments, operational challenges, and regulatory requirements impacting airline operations.
Bachelor’s degree in Aviation, Business, Engineering, or related field (advanced degree preferred).
8+ years of experience in airline operations, OCC, professional services consultancy, or airline technology sales.
Proven experience with OCC software, airline operational systems, and operational improvement consultancy.
Demonstrated success in upselling professional services and strong commercial mindset.
Strong understanding of airline operational processes, including irregular operations, flight scheduling, and crew management.
Excellent consultative selling, proposal development, and client presentation skills.
Ability to uncover client needs, articulate value propositions, and close professional services opportunities.
Strong communication, stakeholder management, and relationship‑building skills.
Willingness to travel internationally (approximately 30–50%).
Experience working for a software vendor or services provider supporting airline operations.
Familiarity with IATA, FAA, EASA, or other relevant regulatory frameworks.
Established network within airline operations or OCC communities.
Preferably based in North America, but open to worldwide applicants.
An environment where your initiatives will be recognized and valued
Opportunity to travel internationally
Opportunity to work on diverse, multidisciplinary projects
Opportunity to represent the organization at external conventions and conferences
Possibility to work from home occasionally
Flexible schedules
Attractive employee benefits package
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
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About CAE
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world.
As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.