Position/Employment type:

Debt Collector

Organization/Reporting line:

Head of Finance, Credit Control

Place of work/Travel:

Lusaka, Zambia

Contact and Cooperation:

Internally: Main cooperation with Head, Credit Control, Customer Service, Operations, Receipting Accountant and Technical departments.

Externally: Customers,  External debt collectors

Job Summary:

The debt collector is tasked with following up debts of terminated accounts, in addition to the old invoices that remain outstanding

Key Responsibilities:

1. Collection of outstanding debts of terminated accounts within a reasonable time frame, before legal action is taken
2. Reconcile customer accounts to ensure and physically meet the clients for settlement
3. Act as a liaison between customers and the company with regards to negotiation of the debt recovery
4. Respond promptly and completely to both client and internal enquiries
5. Propose write off of irrecoverable receivables
6. Providing ad-hoc reporting as and when requested by management

Principal Outputs of this Role:

• Rigorous follow up of terminated accounts to reduce bad debts
• Dispute resolution resulting in amicable settlement

Authority:

Refer to GardaWorld Authority Matrix

Accountability:

The Debt Collector is accountable to Head, Credit Control for the responsibilities stated in the job description. The responsibilities are monitored and managed through the mid-year and annual performance review and supported through monitoring of KPIs

Competencies:

• Ability to communicate effectively and in a professional manner.
• Ability to negotiate (i.e. use of full and complete information to negotiate best arrangement).
• Ability to work in a team environment.
• Detailed oriented.
• Ability to plan, organize, prioritize and multi-task.
• Solutions-driven.
• Basic technical phone skills.
• Ability to refer to policy and procedures when applying information and making decisions
• Good time management skills

Qualifications & Experience:

• Diploma in Credit Management from a recognised institution
• Trained in Credit Management, Customer Service and Communication skills
• Minimum of 3 years’ experience in a similar position within a service industry