Location: Fully Remote, Canada
Language: Bilingual – English & Canadian French required
Contract Duration: 1-year contract (maternity leave coverage)

Background Check Requirement: References required

About the Role

Are you a customer service professional who thrives in a fast-paced call centre environment and enjoys problem-solving? Join a dynamic, fully remote team supporting a variety of programs for both B2B and B2C customers. This role is primarily inbound calls, with some outbound follow-up to verify information or assist customers who cannot send emails.

You’ll be part of a collaborative, tech-savvy team where attention to detail, strong computer skills, and the ability to multitask are essential. This role is perfect for someone with call centre experience looking to apply their skills in a structured, remote environment while contributing to a people-focused company.

What’s in it for You

• Fully remote role with flexibility across Canada.
• A supportive team environment with clear schedules set in advance.
• Exposure to multiple programs and customer types, keeping the work engaging and varied.
• Opportunity to develop expertise in Dynamics 365 and other customer support tools.

Your Responsibilities

• You will handle mostly inbound calls (30–50 per day, depending on shift) from a variety of customers, including sales representatives, B2B, and B2C clients.
• You will respond to customer emails and conduct outbound calls as needed to verify information or follow up on inquiries.
• You will use Dynamics 365 to manage customer interactions, update records, and track requests.
• You will assist customers across multiple programs, providing accurate, timely, and professional support.
• You will troubleshoot issues, gather information, and communicate solutions clearly and professionally.
• You will collaborate with team members and management to ensure smooth workflow and coverage, including some flexibility around shifts.

Skills and Qualifications

• 1–3 years’ experience in a call centre environment is required.
• Bilingual – fluency in both English and Canadian French (written and verbal).
• Strong computer skills, including comfort with Dynamics 365 or similar CRM systems.
• Excellent multitasking, organizational, and problem-solving abilities.
• Ability to work independently in a remote setting while contributing to a collaborative team.
• Strong communication skills with the ability to interact professionally with a wide variety of customers.

Work Schedule

• Shifts typically range between 8:00 AM – 8:00 PM, Monday–Friday, with occasional Saturdays 8:00 AM – 5:00 PM.
• Exact schedules are set in advance, with flexibility for shift preferences and occasional swaps.
• Initial training and ramp-up will follow standard day shifts (8:00–4:30 or similar).

Why Partner with Altis

Altis works with vetted top employers to connect candidates with opportunities where they can thrive. We advocate for you, provide guidance throughout the hiring process, and ensure you have access to coaching and resources. Our services are free for candidates. Please note, we do not actively recruit or “poach” employees from other organizations.