Location: 2 days in office, located in Ottawa
Language: English (written and spoken)
Duration: Part-time, 11 weeks to start with a strong potential to extend
Background Check Requirement: Required

About the Opportunity

Join a small, established psychotherapy practice as it enters a focused growth phase. In this role, you’ll work closely with the owner, acting as a reliable and practical extension to ensure day-to-day operations run smoothly while supporting the practice’s growth. This position is perfect for someone who thrives in a multi-faceted environment, notices what needs to be done, and follows through independently.

You will have the chance to make a meaningful impact on both operational efficiency and client experience. Your contributions will support therapists, clients, and external partners, ensuring the practice delivers high-quality, consistent care while expanding strategically. This is a people-focused role within a professional services environment that values discretion, initiative, and collaboration.

What’s in it for You

• Be part of a supportive and flexible team culture that values independent thinking and problem-solving
• Gain exposure to business growth planning and operational management in a healthcare setting
• Work on meaningful projects that directly impact clients, therapists, and organizational development
• Develop and refine your skills in operations coordination, referral management, and process improvement

Your Responsibilities

• You will support the day-to-day operations of the practice, including phone message management and intake overflow
• You will oversee the physical office environment, coordinating vendors, supplies, and equipment as needed
• You will develop and maintain referral relationships, drafting correspondence and tracking outreach to physicians, schools, and allied health providers
• You will assist therapists with caseload management, monitoring availability, routing clients, and identifying early client drop-off patterns
• You will support business growth initiatives, translating short-term priorities into actionable plans and assisting with service mix and caseload planning
• You will document existing workflows and processes, creating clear internal documentation to ensure consistency and reduce reliance on informal knowledge

Skills and Qualifications

• 3+ years of experience in healthcare, mental health, or professional services settings
• Strong written and verbal communication skills, with professional correspondence experience
• Demonstrated ability to work independently, manage priorities, and exercise judgment within limited weekly hours
• Experience in small or growing practices is strongly preferred
• Familiarity with hiring coordination, referral outreach, operations support, or process documentation is an asset
• Strong organizational skills and attention to detail, with the ability to translate priorities into actionable steps

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

Please note: Altis Recruitment does not actively solicit or “poach” employees from their current employers.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.