Requisition ID: 247512

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Service Assets and Configuration Management / GTS in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you?
• Design, develop, and configure custom ServiceNow applications, workflows, and services.
• Develop and modify elements like business rules, forms, UI pages, and integrations.
• Configure schedules & behaviors, and develop\maintain patterns, probes, sensors in the Discovery tool.
• Support the troubleshooting of IRE & CMDB issues.
• Build integrations with other enterprise systems using technologies like REST and SOAP web services.
• Provide ongoing support, maintenance, and troubleshooting for the ServiceNow platform.
• Perform unit testing and support user acceptance testing to ensure solution quality.
• Create and maintain technical documentation for processes, configurations, and solutions.
• Work with IT and business units to gather requirements and align solutions with organizational goals.
• Liaise with stakeholders to plan, monitor and report on progress for remediation activities.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?
• 3-5 years of System Administration or development experience with ServiceNow
• Certified ServiceNow System Administrator certification or training
• Completed ServiceNow Discovery Fundamentals or Certified Implementation specialist in ServiceNow Discovery
• ITIL Foundation certification or Training
• University and/or College in Computer Science or related disciplines.
• Experience with System Development Life Cycle and Test methodology.
• Ability to do research and development of new ways to leverage the ServiceNow Platform.
• Experience with integrations (Service Graph Connectors, Integration Hub, REST, JDBC, Password Vaults)
• Strong analytical skills to review Discovery patterns and payloads; manage subnets, monitor discovery schedules, maintain discovery schedules and dates.
• Strong knowledge and experience working with the ServiceNow CMDB
• Strong understanding of networking and infrastructure.
• Multilingual (English/French/Spanish) is a plus.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.