Location: Toronto, ON | Hybrid
Language: Professional-level English required, fluent written and verbal communication
Background Check Requirement: Reference checks required

About the Opportunity

This is an opportunity to step into a highly visible, people-facing role within a growing luxury-focused organization operating at the intersection of design, craftsmanship, and business operations. You will be the central point of connection between clients, sales, and internal teams, ensuring every order, inquiry, and interaction is handled with precision and care.

Working within a creative, fast-paced environment in the design and manufacturing sector, this role blends client service excellence with operational rigor. You will collaborate closely with senior leadership, sales partners, and cross-functional teams, playing a key role in shaping how the organization delivers an exceptional, high-touch client experience as it scales across North America.

What’s in it for You

You will join a close-knit, values-driven team that prioritizes quality, wellness, and long-term growth. This is a workplace that values autonomy, accountability, and continuous improvement, where your ideas are welcomed and your attention to detail truly matters.

You will gain exposure to senior decision-makers, develop deep operational expertise, and build a strong foundation for future growth in client relations, operations, or sales within the luxury design space.

Your Responsibilities

• You’ll act as the primary hub for client orders, managing high-volume inquiries, order entry, and fulfillment from start to finish.
• In this role, you’ll maintain a zero-inbox approach, ensuring timely, accurate, and professional responses across all client communications.
• You’ll support sales operations by creating opportunities, processing orders, and maintaining accurate records within CRM and financial systems.
• You’ll collaborate with internal teams to coordinate stock checks, timelines, invoicing, and payment follow-ups.
• You’ll identify opportunities to streamline workflows and contribute to system integrations that improve efficiency and service quality.

Skills and Qualifications

• 3–5 years of experience in client relations, order management, or operations within a luxury, design, or B2B environment
• Proven experience with QuickBooks, Salesforce, and order or inventory systems
• Strong administrative discipline, with the ability to manage high volumes and competing priorities
• High emotional intelligence, professionalism, and client-first mindset
• Self-starter mentality with comfort working autonomously in a fast-paced setting

Note from the Hiring Manager

“We’re looking for someone who genuinely enjoys being the steady force behind the scenes, someone who takes pride in getting the details right while building strong, trusted relationships with clients and teammates alike.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.