Location: Downtown Toronto, ON (On-site)
Language: English required, strong written and verbal communication
Duration: 12 months
Hours of Work: Rotational schedule, 5 days per week between Monday and Sunday, hours scheduled between 7:00 a.m. and 5:00 p.m., including the ability to work statutory holidays as required

About the Opportunity

This is an opportunity to step into a senior administrative role that plays a critical role in delivering high-quality patient care within a specialized healthcare setting. As the first point of contact, you will help ensure the clinic operates efficiently while creating a welcoming, professional, and compassionate experience for every patient.

Working closely with physicians, clinicians, and administrative colleagues, you will bring structure, calm, and reliability to a fast-paced medical environment. Your ability to manage competing priorities and adapt to a rotational schedule will directly support patient outcomes and the smooth day-to-day functioning of the practice.

What’s In It for You

You will join a collaborative healthcare team that values professionalism, teamwork, and patient-centered service. This role offers long-term stability, meaningful patient interaction, and the opportunity to mentor new team members. It is a workplace that values accountability, empathy, and a strong sense of shared purpose.

Your Responsibilities

• You’ll manage front-desk reception, greeting patients, visitors, and suppliers with professionalism and care.
• In this role, you’ll answer and direct incoming phone calls, respond to general inquiries, and ensure urgent matters are addressed promptly.
• You’ll coordinate patient appointments, confirmations, referrals, and counseling bookings.
• You’ll enter new patients into clinical systems and assemble and maintain accurate patient charts.
• You’ll support daily clinical operations by preparing sign-up sheets, procedure labels, and sorting lab reports.
• You’ll handle administrative workflows including mail, faxes, courier deliveries, billing, and office supply inventory.
• You’ll participate in training new staff and contribute to a supportive team environment.

Skills and Qualifications

• 5 to 7 years of experience in a medical office or healthcare administrative setting.
• Post-secondary education in administration, business, or office management is considered an asset.
• Strong administrative, organizational, and basic computer skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask, assess urgency, and remain calm under pressure.
• A self-directed, compassionate professional who works well in a team-based environment.

Note from the Hiring Manager

“We’re looking for someone who brings experience, compassion, and reliability to their work, someone who understands how strong administration supports both patient care and the team as a whole.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.