We are:
Talent and Organization — we help clients co-create the workforce of the future. How? We make decisions based on people insights. We give leaders the tools and roadmaps to do their best work. We create digital employee experiences that front-line teams and store leaders love. And we teach organizations how to grow great, commercially focused, forward-thinking leaders. Our approach and our people put us at the front of the pack for talent, HR, and organizational consulting. We help clients with new skilling, talent strategy, leadership development, employee experience, organizational design, operating model transformation, training and skilling, change and human experience, and beyond.
You are:
A transformational leader with deep experience guiding retail and consumer-facing organizations through complex change. You understand that retail transformation is about both the customer and the people who serve them — from store associates to district and regional leaders. You know how to engage frontline stakeholders, store operations, merchandising, supply chain and IT partners; drive cultural shifts that improve customer experience and sales; and embed agile, data-driven ways of working into retail operations. You bring a strategic mindset, commercial problem-solving, and the ability to lead cross-functional teams through ambiguity. As a trusted advisor, you thrive on helping retailers navigate digital and operational change and build the workforce capability to succeed in an omnichannel environment.
The work:
Lead complex transformation initiatives for clients, drive sustainable adoption, and measurable outcomes.
Develop human-centered, agile strategies tailored to client realities.
Translate strategic direction and business objectives into holistic transformation programs covering consumer-focused operations, leadership development, workforce planning, and digital enablement.
Design and implement initiatives that enhance organizational agility, customer-centric culture, and ways of working.
Use modern methodologies and tools, including:
Predictive analytics for change and adoption.
Engagement, collaboration, and workshop facilitation tools
Experience design informed by consumer and employee personas.
Drive leadership alignment, stakeholder engagement, and workforce enablement — from frontline coaching to district/regional capacity building.
Serve as a trusted advisor to retail executives, guiding them through tradeoffs between operations, merchandising, and customer experience.
Manage and develop client delivery teams; mentor consultants and retail practitioners to deliver high-quality solutions.
Support business development activities: proposals, client pitches, solution design, and relationship growth.
Contribute to thought leadership for retail change management: market research, published insights, and capability building.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
richard.a.murray@accenture.com
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.
You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.
We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.
We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.
We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.
Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.