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Associate Computer Application Support - Ottawa

Bell Canada

Ottawa, Ontario

Associate Computer Application Support - Ottawa

Bell Canada

Ottawa, Ontario
 
Salary: Information not available
 

Req Id: 427043

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 
 

 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

Join us. You belong at Bell. 

 

Be a part of the team that helps national and international service providers gain broader coverage by extending their reach into and across Canada on the Bell Wholesale team. Whether it’s industry-leading broadband, IP and voice solutions or emerging technologies, you’ll be enabling growth and fueling innovation. 

 

Your unique global vantage point and insights will keep Bell moving forward as the leading provider of digital connections and next generation services everywhere.  

 

Name and description of the hiring department

Bell Wholesale provides national and international customers—including inter-exchange carriers, local exchange carriers, wireless service providers, resellers, ISPs, utelcos, and cablecos—with industry-leading voice, broadband, and IP solutions across Canada and to key points in the United States.
The Carrier Relations team supports Bell’s purchasing requirements in Canada and internationally. It negotiates rates, service levels, and sourcing contracts for a variety of products and services. The Voice Trade Desk, a group within Carrier Relations, manages the exchange (buy/sell) of both domestic and international voice traffic.

Job Duties / Accountabilities

The Associate, Computer Application Support acts as an intermediary between system developers and users. Responsibilities include;

  • Testing system or internal component failures as well as application issues, including conflicts and/or improvements between related systems
  • Training and assisting users on application processes
  • Proactively monitoring applications and systems for end users
  • Providing support on various applications and systems
  • Analyze business data to identify significant trends and useful insights
  • Develop and maintain clear reports and dashboards using Excel, Power BI, and databases to track performance
  • Perform and/or coordinate testing: determine and validate data, create commands, validate test cases, and document results
  • Maintain or modify applications/servers according to specific (user/technical) requirements
  • Verify and reconcile accounts to ensure accuracy and reliability of financial records
  • Generate, validate, and analyze status reports
  • Create, review, and archive application support documentation

Essential Qualifications / Competencies

  • Proficiency in Microsoft Power BI, Power Query, Excel Power Pivot, and databases for complex tasks
  • Good understanding of relational database management systems (RDBMS) such as Oracle, Microsoft SQL Server, or PostgreSQL
  • Ability to write SQL queries (joins, subqueries, aggregation functions) for data extraction, validation, and analysis
  • Knowledge of English required
    • As part of the job, this person will be required to produce documents in French & English
  • Ability to establish positive working relationships with colleagues and managers
  • Ability to collaborate with internal and external stakeholders
  • Excellent oral and written communication skills

Working Conditions

  • Standard work schedule; Monday to Friday normal business hours

 

Adequate knowledge of French is required for positions in Quebec.

 

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa 

Work Arrangement: Remote

Application Deadline: 01/30/2026 

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role. Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, QC, Montreal

 

Bell, one of Canada's Top 100 Employers.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

karima.rehioui@bell.ca

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Bell Canada

Canada’s communications leader for 137 years, Bell continues to transform itself to provide more value to its customers and shareholders. Our goal is to be recognized by customers as Canada’s leading communications company. To achieve it, we rely on the efforts, engagement and expertise of our employees. Our 50,000+ team members are located across Canada, working in thousands of locations in urban and rural areas. Our diverse team is made up of individuals who are highly skilled in a broad range of jobs, working in an environment designed to nurture an engaged workforce and a performance-driven culture. We focus on attracting, developing, and retaining the best talent, as well as creating a positive employee experience that drives effectiveness and high performance in our evolving business environment. Through workplace wellness initiatives – including innovative mental health programs – and by celebrating diversity in the workplace, we reinforce our commitment to create an inclusive atmosphere for all team members.